Service Operations Leader - SAP, Invoicing & Revenue

Delta Corp; Dallas (TX); Presencial; USD 90.000 - 100.000; Jornada completa

Descripción de la vacante

Delta Electronics Americas is seeking a Service Business Operations Lead to oversee the administrative and financial processes supporting the Service Business. You will lead the Operations team, ensure accurate order processing in SAP, and coordinate with Sales, Project Management, Finance, and Operations to drive service revenue growth.

You will establish standardized processes, monitor performance, and resolve issues affecting order-entry, billing, and documentation while partnering with

Formación

• Bachelor’s degree in Business Administration, Finance, Accounting, Operations, Supply Chain, or a related field preferred.
• Five+ years of experience in business operations, sales operations, customer service operations, order management, or a related function.
• Experience leading or supervising an operations, order-management, or customer-service team.
• Experience creating and managing sales orders in SAP.
• Experience working with Finance on invoicing, billing, revenue, and payment activities.
• Experience supporting a sales organization in a technical service, field service, manufacturing, or project-based environment.

Responsabilidades

• Lead, develop, and manage the Service Business Operations team.
• Assign responsibilities and manage daily workloads related to sales orders, invoicing, documentation, and order administration.
• Establish standardized procedures, controls, and performance expectations for the team.
• Monitor transaction accuracy, processing times, backlogs, and outstanding action items.
• Provide training, coaching, and ongoing support to team members.
• Identify process gaps and implement improvements that increase accuracy, efficiency, and scalability.
• Serve as the escalation point for order-entry, billing, documentation, and system-related issues.

Conocimientos

Team leadership

Cross-functional communication

Process improvement

Problem solving

Attention to detail

Customer-focused

High-volume processing

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

SAP

Descripción del empleo

Delta Electronics Americas is seeking a Service Business Operations Lead to oversee the administrative and financial processes supporting the Service Business. You will lead the Operations team, ensure accurate order processing in SAP, and coordinate with Sales, Project Management, Finance, and Operations to drive service revenue growth.

You will establish standardized processes, monitor performance, and resolve issues affecting order-entry, billing, and documentation while partnering with