Ops Leader: Field Operations & Service Excellence

Concentric, LLC; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Medical plan options

Dental and vision insurance starting 1

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Company 401K with 100% match on first

Paid holidays

128 hours PTO annually

Disability coverage

Legal plans and identity protection

Job summary

Concentric, LLC is seeking a Director of Operations to oversee day-to-day operations, drive strategic initiatives, and uphold exceptional customer service standards. The role typically includes 2+ direct reports and multiple indirect reports within a regional structure.

Key duties include training Service Managers, maintaining customer relationships, ensuring safety training, and driving performance through KPIs while fostering cross-functional collaboration and continuous improvement across

Qualifications

• High School or GED required; associate degree preferred.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication and analytical abilities.

Responsibilities

• Ensure reliable attendance and punctuality.
• Train and coach Service Managers and Technicians on efficiency, quality workmanship and customer service.
• Build and maintain strong relationships with customers.
• Ensure branch locations have tools and training to support customers’ needs.
• Hire, lead, train, and evaluate Service Managers and staff; handle performance reviews and disciplinary actions.
• Develop Service Managers to retain Technicians and staff within the branch.
• Ensure all safety training and company requirements are completed.
• Communicate clear expectations to direct and indirect reports.
• Maintain clean and safe branch workplaces; monitor inventory as needed.
• Travel frequently to job sites and branches to assist with projects.
• Be a leader and model of company core values; promote teamwork.
• Plan and manage KPIs; monitor progress and implement improvements.
• Conduct timely performance evaluations; provide constructive feedback.
• Other duties as assigned by supervisor.

Skills

Leadership

Communication

Problem solving

Analytical skills

MS Office

Education

High School Diploma

Associate degree

Job description

Concentric, LLC is seeking a Director of Operations to oversee day-to-day operations, drive strategic initiatives, and uphold exceptional customer service standards. The role typically includes 2+ direct reports and multiple indirect reports within a regional structure.

Key duties include training Service Managers, maintaining customer relationships, ensuring safety training, and driving performance through KPIs while fostering cross-functional collaboration and continuous improvement across