Service Operations Lead: Order-to-Cash & SAP Expert

Delta-Electronics-; Plano (TX); Vor Ort; USD 90.000 - 100.000; Vollzeit

Zusammenfassung

Delta Electronics Americas is seeking a Service Business Operations Lead to oversee the administrative and financial processes that support the Service Business organization. You will lead the Service Business Operations team and ensure orders, invoicing, and documentation are processed accurately and on time.

You will act as the main operational link between Service Sales, Project Management, Service Operations, and Finance, establishing standardized processes and driving revenue growth while

Qualifikationen

• Bachelor’s degree in Business Administration, Finance, Accounting, Operations, Supply Chain, or a related field preferred.
• Five or more years of experience in business operations, sales operations, customer service operations, order management, or a related function.
• Previous experience leading or supervising an operations, order-management, or customer-service team.
• Demonstrated experience creating and managing sales orders in SAP.
• Experience working directly with Finance on invoicing, billing, revenue, and payment-related activities.

Aufgaben

• Lead, develop, and manage the Service Business Operations team.
• Assign responsibilities and manage daily workloads related to sales orders, invoicing, documentation, and order administration.
• Establish standardized procedures, controls, and performance expectations for the team.
• Monitor transaction accuracy, processing times, backlogs, and outstanding action items.
• Provide training, coaching, and ongoing support to team members.
• Identify process gaps and implement improvements that increase accuracy, efficiency, and scalability.
• Serve as the escalation point for order-entry, billing, documentation, and system-related issues.
• Oversee SAP sales-order creation, processing, maintenance, and closure; verify correct pricing, terms, and customer data.
• Support invoicing coordination with Finance and resolve discrepancies; track invoices and aging.
• Communicate with Service Sales on quotes, PO status, and invoicing progress.
• Collaborate with Project Management and Service Operations to confirm service completion and readiness for invoicing.

Kenntnisse

Team leadership

SAP sales order

Invoicing knowledge

Cross-functional communication

Process improvement

Problem solving

Transaction management

Customer-focused

Ausbildung

Bachelor’s degree in business/related field

Tools

SAP

Jobbeschreibung

Delta Electronics Americas is seeking a Service Business Operations Lead to oversee the administrative and financial processes that support the Service Business organization. You will lead the Service Business Operations team and ensure orders, invoicing, and documentation are processed accurately and on time.

You will act as the main operational link between Service Sales, Project Management, Service Operations, and Finance, establishing standardized processes and driving revenue growth while