Field Service & Operations Coordinator (Hybrid)

The Planet Group; Concord (MA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

The Planet Group is seeking a Field Service Coordinator in Concord, MA to manage field service activities, coordinate engineers, and optimize resource use while ensuring a high-quality customer experience.

You will work across functions to align customers, field service engineers, and operations, manage priorities in a fast-paced environment, and maintain accuracy and process adherence during scheduling and communication.

Qualifications

• 3+ years of scheduling experience in a corporate setting.
• MS Office (Outlook, Excel, Word & Teams) proficiency.

Responsibilities

• Coordinate field service activities and schedules.
• Optimize resource utilization and dispatch.
• Ensure a high-quality customer experience and timely service delivery.
• Collaborate across customers, Field Service Engineers, and Operations.

Skills

Scheduling experience

MS Office proficiency

Tools

SAP

Syteline

Job description

The Planet Group is seeking a Field Service Coordinator in Concord, MA to manage field service activities, coordinate engineers, and optimize resource use while ensuring a high-quality customer experience.

You will work across functions to align customers, field service engineers, and operations, manage priorities in a fast-paced environment, and maintain accuracy and process adherence during scheduling and communication.