Field Service Coordinator (Temporary to Hire, 653344)

The Planet Group; Concord (MA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

The Planet Group is seeking a Field Service Coordinator in Concord, MA to manage field service activities, coordinate engineers, and optimize resource use while ensuring a high-quality customer experience.

You will work across functions to align customers, field service engineers, and operations, manage priorities in a fast-paced environment, and maintain accuracy and process adherence during scheduling and communication.

Qualifications

• 3+ years of scheduling experience in a corporate setting.
• MS Office (Outlook, Excel, Word & Teams) proficiency.

Responsibilities

• Coordinate field service activities and schedules.
• Optimize resource utilization and dispatch.
• Ensure a high-quality customer experience and timely service delivery.
• Collaborate across customers, Field Service Engineers, and Operations.

Skills

Scheduling experience

MS Office proficiency

Tools

SAP

Syteline

Job description

Industry: Manufacturing/distribution, scientific instruments, 8 business units, 90M revenue, about 50 employees in Concord office, 4 on this team

Hours: full-time

Location: Concord, MA (free parking)

WFH situation: Hybrid (3 days in the office) - will be Mon-Thu in the office for the first couple of weeks to train

Background check: yes

Why open: Turnover. This helps schedule and coordinate their field service calls. It is high-volume scheduling and coordination work.

Must haves:

• 3+ years of scheduling experience in a corporate setting
• MS Office (Outlook, Excel, Word & Teams)

Preferred:

• Has worked at a manufacturing company that make devices or instruments
• Has worked at a company that does service calls
• SAP
• Syteline

Job Description:

The Field Service Coordinator is a key operational role that is responsible for coordinating field service activities, optimizing resource utilization, and ensuring a high-quality customer experience. This position requires a high level of attention to detail, with a strong focus on accuracy, process adherence, and the ability to anticipate and resolve potential issues before they impact service delivery. Working across multiple functions, this position drives alignment between customers, Field Service Engineers, and Operations to ensure service commitments are met while supporting business objectives. The successful candidate will bring strong operational coordination experience, exceptional communication and organizational skills, and the ability to proactively manage competing priorities in a fast-paced, customer-focused environment.