Field Service Operations Coordinator

Industrialelectricmanufacturing; Jackson (MS); On-site; USD 42,000 - 60,000; Full time

Job summary

IEM in Jackson, MS is seeking a Field Service Support Specialist to provide administrative and management support to the field service management team. This role coordinates field service activities, manages documentation, and assists in scheduling technicians across our facilities.

You will work with multiple departments and external vendors, help prepare monthly financial reports, and assist in creating presentations.

Qualifications

• Bachelor’s or Associate’s degree in Business Administration, Management, or a related field.
• Minimum of 3 years experience in an administrative or support role, preferably in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Ability to work effectively in a cross-functional team environment.
• Proficiency in working in ERP and CRM systems.
• Problem-solving mindset with the ability to handle complex issues.
• Attention to detail and strong organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication skills.
• Work well with others in a team environment.
• Willingness to travel occasionally to company manufacturing facilities and FS regional offices.

Responsibilities

• Maintain and update service records, contracts, and customer/vendor information in the FS company database.
• Prepare and distribute completes service reports, invoices, project close out paperwork and other documentation required.
• Assist in onboarding new vendors and contractors, issuing the compliance documentation and follow up through completion of the onboarding process.
• Ensure all new vendor and contractors’ documentation is compliant with company policies, procedures and industry regulations.
• Tracking and ensuring the FS field team submits ALL customer field trip service/start up reports on a weekly basis for review and record.
• Completing expense reports for the Senior Director and VP of Services monthly for review and submission to accounting utilizing the Certify expense report system.
• Assist in the RMA - (Return Material Authorization) documentation development process for FS.
• Assist the FS management team in compiling FS data and completing monthly financial performance reports associated with technician utilization, WIP reports, Direct/Indirect labor costs, OH costs, GP% and department Portfolio reviews.
• Ensure that all field service personnel are up to date with company policies, procedures, technical training and safety guidelines per the new hire - 4-week onboarding process.

Skills

Microsoft Office

Cross-functional teamwork

Communication

Multitasking

Education

Bachelor or Associate degree

Tools

ERP/CRM systems

Job description

IEM in Jackson, MS is seeking a Field Service Support Specialist to provide administrative and management support to the field service management team. This role coordinates field service activities, manages documentation, and assists in scheduling technicians across our facilities.

You will work with multiple departments and external vendors, help prepare monthly financial reports, and assist in creating presentations.