Field Service Operations Coordinator

Hedrick Associates, Inc.; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Premium-free HSA medical

Paid time off

Bonus incentives

Collaborative team

Job summary

Hedrick Associates, Inc. is seeking an organized administrative professional to support service operations in Grand Rapids, MI. You will coordinate purchasing, manage inventories, and assist technicians while keeping customers and vendors aligned with project timelines.

The role requires strong communication, detail-orientation, and the ability to handle multiple priorities. Proficiency in Microsoft Office and familiarity with service-management tools are essential; experience with QuickBooks is

Qualifications

• Experience working with business customers, vendors and service teams.
• Strong organizational skills and attention to detail in busy environments.
• Proficiency with Microsoft Office, especially Excel (sorting, filtering, pivots, lookups).
• Experience with ERP or work order systems such as Simpro, ServiceTitan or BuildOps.

Responsibilities

• Coordinate purchasing, tracking PO's, follow up on open orders, and resolve vendor discrepancies.
• Maintain inventory accuracy, usage, stock levels, replenishment needs, and counts.
• Track tools and equipment, check-in/out, transfers, warranties, and audits.
• Enter vendor bills and assist with billing discrepancies.

Skills

B2B experience

Excel skills

Attention to detail

Communication skills

Field service systems

Education

Associate degree in related field

Tools

Simpro

ServiceTitan

BuildOps

QuickBooks Desktop

Job description

Hedrick Associates, Inc. is seeking an organized administrative professional to support service operations in Grand Rapids, MI. You will coordinate purchasing, manage inventories, and assist technicians while keeping customers and vendors aligned with project timelines.

The role requires strong communication, detail-orientation, and the ability to handle multiple priorities. Proficiency in Microsoft Office and familiarity with service-management tools are essential; experience with QuickBooks is