Field Service & Networking Specialist

Century Business Products, Inc; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

Century Business Products Inc. in Sioux Falls, SD seeks a Field Service Technician to install, start up, test and service hardware and software solutions at customer sites.

You will train customers, diagnose issues, and maintain service records while upholding professional company representation. Ideal candidates have strong communication, technical aptitude, and time management skills; able to lift 75 lbs, manage multiple tasks, and work with customers to meet expectations.

Qualifications

• Able to lift 75lbs and handle physical demands.
• Excellent written and verbal communication.
• Ability to comprehend and explain technical concepts.
• Aptitude for learning new technologies.
• Strong time and project management skills.
• Detail oriented and customer focused.
• Ability to prioritize workload to meet deadlines.

Responsibilities

• Perform field service tasks including new product installations, startup, testing and customer training.
• Test and calibrate systems and peripheral devices.
• Represent the company professionally at customer sites and in service roles.
• Diagnose and repair issues in a timely manner.
• Promote and maintain good customer relations.
• Document machine data, service history and quality information.
• Demonstrate products to support sales as needed.
• Coordinate with managers to meet customer expectations and relay information.

Skills

Customer service

Technical troubleshooting

Communication

Time management

Team collaboration

Learning new technologies

Problem solving

Project management

Job description

Century Business Products Inc. in Sioux Falls, SD seeks a Field Service Technician to install, start up, test and service hardware and software solutions at customer sites.

You will train customers, diagnose issues, and maintain service records while upholding professional company representation. Ideal candidates have strong communication, technical aptitude, and time management skills; able to lift 75 lbs, manage multiple tasks, and work with customers to meet expectations.