Field Service Engineer – Diagnostics & Customer Support

Stago Group; Sioux Falls, Northern (SD, KY); Híbrido; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Diagnostica Stago in the Sioux Falls area seeks a Field Service Engineer to deliver on-site and remote technical support for diagnostic instruments, ensuring minimal downtime and high customer satisfaction.

You will install, maintain, and repair systems at customer sites, provide training to lab personnel, and collaborate with sales, support, and product teams to improve service delivery.

Travel up to 75% may be required; valid driver's license and strong communication skills essential.

Qualificações

• High School diploma or GED required; technical training preferred.
• 3 years of related experience troubleshooting and repairing diagnostic equipment.
• Valid driver's license and ability to travel up to 75% overnight.

Responsabilidades

• Provide on-site and remote technical support for Stago instruments and systems.
• Build strong relationships with customers through clear communication and professionalism.
• Install instruments at customer sites and perform preventive maintenance.
• Train end users and laboratory staff on operation and troubleshooting.
• Maintain accurate service records and comply with SOPs and regulations.

Conhecimentos

Technical troubleshooting

Customer service

Problem solving

Formação académica

High School diploma or GED

Associate degree or technical certificate

Bachelor's degree (preferred)

Ferramentas

Windows OS

Database basics

Remote diagnostics tools

Descrição da oferta de emprego

Diagnostica Stago in the Sioux Falls area seeks a Field Service Engineer to deliver on-site and remote technical support for diagnostic instruments, ensuring minimal downtime and high customer satisfaction.

You will install, maintain, and repair systems at customer sites, provide training to lab personnel, and collaborate with sales, support, and product teams to improve service delivery.

Travel up to 75% may be required; valid driver's license and strong communication skills essential.