Field Service Technician

Century Business Products, Inc; Sioux Falls (SD); On-site; USD 52,000 - 76,000; Full time

Job summary

Century Business Products Inc. in Sioux Falls, SD seeks a Field Service Technician to install, start up, test and service hardware and software solutions at customer sites.

You will train customers, diagnose issues, and maintain service records while upholding professional company representation. Ideal candidates have strong communication, technical aptitude, and time management skills; able to lift 75 lbs, manage multiple tasks, and work with customers to meet expectations.

Qualifications

• Able to lift 75lbs and handle physical demands.
• Excellent written and verbal communication.
• Ability to comprehend and explain technical concepts.
• Aptitude for learning new technologies.
• Strong time and project management skills.
• Detail oriented and customer focused.
• Ability to prioritize workload to meet deadlines.

Responsibilities

• Perform field service tasks including new product installations, startup, testing and customer training.
• Test and calibrate systems and peripheral devices.
• Represent the company professionally at customer sites and in service roles.
• Diagnose and repair issues in a timely manner.
• Promote and maintain good customer relations.
• Document machine data, service history and quality information.
• Demonstrate products to support sales as needed.
• Coordinate with managers to meet customer expectations and relay information.

Skills

Customer service

Technical troubleshooting

Communication

Time management

Team collaboration

Learning new technologies

Problem solving

Project management

Job description

Field Service Technician

Century Business Products Inc. Sioux Falls, South Dakota, United States

About this position

Description:

Century Business Products Purpose

Contribute to the success of our customers by providing and servicing content, document and information solutions helping them grow their company securely and save money.

Job Purpose

Field Service & Networking Technician, your primarily responsibility is providing expertise and technical service and support for our customers by performing field service installation, startup, repairs and maintenance of various Century hardware and software solutions, assisting with or setting the technical direction for varying technical solutions, and serving as a technical expert.

Key Outcomes

• Build a robust, knowledgeable team to best support Century customers.
• Develop strong business relationships with our customers and prospective customers.
• Portrayed as a competent and professional technology company by our customers.
• Honest, trustworthy, creative, smart, customer focused creating customer loyalty.
• Expand our software and IT services.
• Achieve revenue objectives.

Job Tasks

• Will perform a variety of technical field service related duties involving new product installations including equipment start up, functional testing, and customer training.
• Test, calibrate verify system and peripheral devices.
• Serve as a professional company representative providing exceptional customer service while at customer locations or while in any service support role.
• Diagnose and perform repairs in a time effective manner.
• Promote, build and maintain good customer relations.
• Responsible for documentation of machine data, service history and quality information.
• Demonstrate products as necessary in support of sales.
• Communicate with managers to insure customer expectations are met and important information is passed on to the proper parties.

Requirements:

Preferred Qualifications

• Able to lift 75lbs, stand, stoop, crouch for prolonged periods with no issues.
• Excellent written, and verbal communication skills.
• Ability to effectively comprehend and communicate technical concepts.
• Demonstrated aptitude for learning new technologies.
• Strong time & project management skills.
• Detail orientated.
• Able to collaborate and interact with others.
• Proven experience effectively prioritizing workload to meet deadlines and work objectives
• Ability to maintain the required security clearance for this role
• Make recommendations for changes and improvements as may be developed through field service activity.
• Passion and strong understanding of the industry and our business' mission

Performance Review

Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy.