Field Technician - Rapid City: Install, Repair, Support

Midco; Sioux Falls (SD); On-site; USD 52,000 - 70,000; Full time

Job summary

Midco in Sioux Falls, SD seeks a Field Technician to install, maintain, and troubleshoot services for residential and business customers. You will perform technical assessments, manage installations/disconnections, and repair network issues to ensure customer satisfaction.

You must be able to travel within the area, work flexible hours, and adhere to safety procedures. Strong problem‑solving and people skills are essential to deliver value and support Midco's service commitments.

Qualifications

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Responsibilities

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco's services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement.

Skills

Valid driver's license

Education

High School diploma or equivalent

Job description

Midco in Sioux Falls, SD seeks a Field Technician to install, maintain, and troubleshoot services for residential and business customers. You will perform technical assessments, manage installations/disconnections, and repair network issues to ensure customer satisfaction.

You must be able to travel within the area, work flexible hours, and adhere to safety procedures. Strong problem‑solving and people skills are essential to deliver value and support Midco's service commitments.