Seattle Field Service Manager - Lead Tech Team

Culligan Quench; Seattle (WA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Life insurance

Disability

Unlimited Paid Time Away

Parental leave

Additional voluntary benefits

Career progression opportunities

Coaching and professional development

Job summary

Culligan Quench is hiring a Field Service Manager for the Seattle market to lead a team of field technicians, oversee installations, and support regional operations. You will mentor staff, drive safety and service standards, and coordinate with the Regional Service Director on onboarding and reporting.

The role emphasizes strong communication, hands-on field expertise in water-related equipment, and the ability to manage schedules, travel, and on-call duties in a fast-paced environment.

Qualifications

• Vocational technical school diploma/certification.
• Experience with water filtration, water coolers, ice production equipment, coffee and tea dispensing units.
• Prior management experience, route-based preferred.
• Experience with power tools, ladders and aerial work platforms exceeding 6 feet.
• OSHA 10-hour certified or training within 3 months of employment.
• Superior verbal and written communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Fluent use of personal digital assistants (PDAs).
• Knowledge of ServiceMax and/or Salesforce a plus.
• Valid current driver’s license in good standing.
• Ability to pass a pre-employment drug screen.
• Overnight travel may be required.

Responsibilities

• Management of a team of Field Service Technicians.
• Responsible for the successful training of new staff in the assigned region.
• Maintain an exceptional level of customer satisfaction by possessing superior customer-management skills.
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed.
• Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director (e.g., emails, expenses, payroll, forms).
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes.
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary.
• Serves as designated manager for all on-call responsibilities in the region.

Skills

Field Service Management

Customer management

Verbal & written communication

MS Office

OSHA compliance

Education

Vocational technical school diploma/certification

Tools

ServiceMax

Salesforce

MS Excel

Job description

Culligan Quench is hiring a Field Service Manager for the Seattle market to lead a team of field technicians, oversee installations, and support regional operations. You will mentor staff, drive safety and service standards, and coordinate with the Regional Service Director on onboarding and reporting.

The role emphasizes strong communication, hands-on field expertise in water-related equipment, and the ability to manage schedules, travel, and on-call duties in a fast-paced environment.