Field Service Manager - Pest Control Team Leader

The Terminix International Company Limited Partnership; Worcester (MA); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

401(k) with company matching

Paid time off

Job summary

The Terminix International Company Limited Partnership is seeking a Service Manager in Worcester, MA. You will lead local Pest Technician teams to deliver outstanding service, manage branch operations, and ensure customer satisfaction across routes and safety protocols.

Daily duties include scheduling, regulatory compliance, coaching technicians, inventory management, and ongoing team training to support growth and service quality.

Qualifications

• An associate’s degree (A four year degree is highly desirable).
• Must possess a valid driver's license from state of residence.
• Having 1-2 years of related experience is very helpful, but not required.
• Willingness to relocate is highly desirable.
• You are able to effectively lead and motivate others.
• You have strong communications skills – impersonal, written, presenting.
• You are good at problem solving and coming up with practical solutions.
• You are able to build rapport easily and establish trust with customers and employees.
• You are detailed oriented and understand the importance of safety.
• You have a good aptitude for basic/intermediate math.

Responsibilities

• Monitor branch scheduling and ensure pest tech routes are completed.
• Ensure regulatory compliance and safety standards are met or exceeded.
• Respond to customer concerns, including resolving cancellation requests.
• Inspect and evaluate the performance of Pest Technicians.
• Monitor and maintain inventory levels of pest control products.
• Facilitate continual training of local sales and service teams.

Skills

Leadership

Communication skills

Customer service

Problem solving

Driver's license

Education

Associate degree

Job description

The Terminix International Company Limited Partnership is seeking a Service Manager in Worcester, MA. You will lead local Pest Technician teams to deliver outstanding service, manage branch operations, and ensure customer satisfaction across routes and safety protocols.

Daily duties include scheduling, regulatory compliance, coaching technicians, inventory management, and ongoing team training to support growth and service quality.