Field Service Manager – Pest Control (Day-1 Benefits)

Rentokil North America; Alsip (IL); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Benefits starting Day 1

Drug-free workplace

Job summary

Rentokil North America is seeking a Branch Service Director to lead the service department and ensure high-quality pest control for customers across the branch. You will direct staff, drive performance, and uphold safety and service standards.

You will provide ongoing training for service and sales personnel, monitor work for compliance with company standards, respond to complaints, manage routes and inventory, and retain customers through proactive engagement and quality execution.

Qualifications

• High school diploma or GED required.
• Valid driver's license from state of residence.
• 2- or 4-year degree strongly preferred.
• 1-2 years related experience preferred.
• Ability to read and interpret safety instructions and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Knowledge of dry chemicals and pesticides.
• Familiar with DOT rules and regulations.

Responsibilities

• Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers.
• Provides continued, up-to-date training of branch service and sales personnel.
• Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards.
• Responds to customer complaints.
• Contacts pending cancellations in an attempt to retain account.
• Maintains current awareness of number of customers remaining to be serviced in the month.
• Takes responsibility of servicing pest routes when necessary.
• Maintains inventory.

Skills

Staff management

Customer service

Training

Communication

Problem solving

Education

High school diploma or GED

Associates or Bachelor's degree preferred

Job description

Rentokil North America is seeking a Branch Service Director to lead the service department and ensure high-quality pest control for customers across the branch. You will direct staff, drive performance, and uphold safety and service standards.

You will provide ongoing training for service and sales personnel, monitor work for compliance with company standards, respond to complaints, manage routes and inventory, and retain customers through proactive engagement and quality execution.