Service Manager

Auxo Talent; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Auxo Talent in Los Angeles seeks a Customer Support Service Expert to manage costs and revenue while ensuring service quality and fast response times. The role requires leading a team, coordinating field engineers, and providing technical support on-site.

You will handle training, scheduling, regulatory audits, and service reporting. Expect travel on the road, 8-hour shifts, Monday to Friday, with strong MS Office proficiency and PLC knowledge.

Qualifications

• 5+ years in a machine tool company with milling/turning/5-axis machining.
• Proven leadership and people-management experience.
• Experience with Fanuc or Siemens controllers and PLC diagrams.

Responsibilities

• Providing local training to improve FSE skill sets
• Providing field support to technicians when needed
• Scheduling and providing technical support to engineers in the Service Department
• Managing open issues within the department
• Providing estimates for future service jobs
• Issuing and managing Quality Reports
• Providing technical support to the company's distribution network, including troubleshooting, part identification, and machine installation assistance, as well as service support in the field
• Conducting performance reviews, interviewing prospective employees, and scheduling employee training
• Assisting with the scheduling, shipping and receiving, installation, inspection, and pack-up of showroom machines
• Conducting and fulfilling regulatory facility-related safety audits on a regular basis
• Managing service report documentation and the billing process
• Performing other duties as assigned

Skills

People management

Leadership

Field service

MS Office

Customer service

Tools

Fanuc controllers

Siemens controllers

Job description

The Customer Support Service Expert is responsible for managing costs and revenue generation to keep the service operation profitable, while managing customer satisfaction regarding service quality and response time. To perform this job successfully, the individual in this role must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required.

Responsibilities include, but are not limited to:

• Providing local training to improve FSE skill sets
• Providing field support to technicians when needed
• Scheduling and providing technical support to engineers in the Service Department
• Managing open issues within the department
• Providing estimates for future service jobs
• Issuing and managing Quality Reports
• Providing technical support to the company's distribution network, including troubleshooting, part identification, and machine installation assistance, as well as service support in the field
• Conducting performance reviews, interviewing prospective employees, and scheduling employee training
• Assisting with the scheduling, shipping and receiving, installation, inspection, and pack-up of showroom machines
• Conducting and fulfilling regulatory facility-related safety audits on a regular basis
• Managing service report documentation and the billing process
• Performing other duties as assigned

Job Requirements

• Minimum of 5 years' experience working in a machine tool company, with exposure to milling, turning, and 5-axis machining
• Previous people-management experience and proven leadership ability
• Knowledge of Fanuc and Siemens controllers
• Understanding of PLC systems and diagrams
• Ability to operate a forklift truck and manual lifting equipment
• Proficiency in MS Office
• Work location: On the road
• Schedule: 8-hour shifts, Monday to Friday