Field Service Manager: Lead Techs, Grow Service Wins

Crown Equipment Corporation; Kissimmee (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

Crown Equipment Corporation in Kissimmee, FL is seeking a Field Service Manager to lead the Branch service team and ensure high standards of customer satisfaction. You will direct, train, and motivate field technicians, manage safety, and optimize service delivery.

Responsibilities include developing staff, maintaining customer relations, preparing service quotes and cost reports, and pursuing new service opportunities to grow the business in the local market.

Qualifications

• High school diploma and prior experience as a Field Service Technician.
• Prior experience as a Dispatcher and/or Supervisor preferred.
• Strong technical/repair knowledge.
• Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience.
• Valid driver's license, good driving record, and the ability to safely operate lift trucks.

Responsibilities

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
• Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Skills

Strong technical/repair knowledge

Good communication and computer skills

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Crown Equipment Corporation in Kissimmee, FL is seeking a Field Service Manager to lead the Branch service team and ensure high standards of customer satisfaction. You will direct, train, and motivate field technicians, manage safety, and optimize service delivery.

Responsibilities include developing staff, maintaining customer relations, preparing service quotes and cost reports, and pursuing new service opportunities to grow the business in the local market.