Field Service Manager Branch

Crown; Kissimmee (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Crown seeks a Field Service Manager to lead a team of Field Service Technicians in Florida, ensuring safety, proper timekeeping, and high service quality. You will supervise, train, and monitor performance while maintaining strong customer contact.

Responsibilities include recruiting and developing staff, resolving issues, preparing quotes and reports, and driving new service opportunities to meet company goals.

Qualifications

• High school diploma and prior experience as a Field Service Technician.
• Prior experience as a Dispatcher and/or Supervisor preferred.
• Strong technical/repair knowledge.
• Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience.
• Valid driver’s license, good driving record, and the ability to safely operate lift trucks.

Responsibilities

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
• Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Skills

Leadership

Communication

Motivation

Microsoft Office

Technical knowledge

Drivers license

Time management

Education

High school diploma

Tools

Lift trucks

Job description

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
• Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Qualifications:

• High school diploma and prior experience as a Field Service Technician
• Prior experience as a Dispatcher and/or Supervisor preferred
• Strong technical/repair knowledge
• Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
• Valid driver’s license, good driving record, and the ability to safely operate lift trucks

Job Segment:

Branch Manager, Maintenance, Service Manager, Manager, Field Service, Management, Manufacturing, Customer Service