Field Service Manager: Lead Tech Teams & Service Growth

Nwestco LLC; Springdale (AR); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Paid time off

Paid holidays

Clothing allowance

Job summary

Nwestco, LLC in Springdale, AR is seeking a Service Manager to lead our service operations, guiding field service teams, ensuring timely work orders, and balancing customer service with financial performance.

This hands-on leadership role offers a competitive salary and benefits, including medical, PTO, and a 401(k). You will collaborate with the Branch Manager and Senior Service Manager to drive efficiency and improve service margins.

Qualifications

• Experience leading field service or technical teams.
• Strong leadership and coaching abilities.
• Customer-focused with long-term relationship-building experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and tight schedules.

Responsibilities

• Oversee daily service department operations with accurate work orders and timely completion.
• Maintain and update service management software and warranty claims.
• Lead, coach, and hold technicians accountable for productivity, safety, quality, and customer service.
• Collaborate with Branch Manager and Senior Service Manager to improve efficiency, margins, and performance.
• Review technician timesheets for accurate billing and payroll.
• Monitor accounts receivable and resolve past-due invoices with customers.

Skills

Field service leadership

Team development

Customer relationship

Communication skills

Time management

Technical understanding

Education

Business, management, or technical education

Tools

Service management software

ERP

CRM

Job description

Nwestco, LLC in Springdale, AR is seeking a Service Manager to lead our service operations, guiding field service teams, ensuring timely work orders, and balancing customer service with financial performance.

This hands-on leadership role offers a competitive salary and benefits, including medical, PTO, and a 401(k). You will collaborate with the Branch Manager and Senior Service Manager to drive efficiency and improve service margins.