Field Service Manager - Equipment & Team Lead

Nwestco, LLC; Springdale (AR); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

PTO

401(k)

Clothing allowance

Life insurance

Job summary

NWESTCO in Springdale, AR is seeking an experienced Service Manager to lead our service operations. This hands‑on leadership role requires building a strong team, balancing customer service with operational and financial performance, and ensuring work orders are processed efficiently.

The position offers a pay range of $70,000–$80,000 per year, plus medical benefits, PTO, and a 401(k). You will work with the Branch Manager and Senior Service Manager to improve margins, responsiveness, and safety.

Qualifications

• Experience leading field service or technical teams.
• Ability to coach, motivate, delegate, and hold employees accountable.
• Strong customer-focused approach and relationship-building.

Responsibilities

• Oversee daily service department ops; ensure work orders processed and completed on time.
• Maintain and update service management software; ensure warranty claims submitted promptly.
• Lead and develop technicians; ensure productivity, safety, quality, and customer service.
• Collaborate with Branch Manager and Senior Service Manager to improve efficiency and margins.
• Review technician timesheets weekly for accurate billing and payroll.
• Monitor accounts receivable; resolve past-due invoices with admin and customers.
• Track licenses/certifications; ensure renewals on time.
• Prepare and submit regular reports on service activity and financials.
• Conduct annual performance reviews and coaching for direct reports.
• Provide training and promote cross-training; enforce SOPs and safety standards.
• Lead service team meetings on safety, efficiency, and quality.

Skills

Leadership

Coaching

Customer focus

Communication

Time management

Operations analysis

Safety & compliance

Problem solving

Education

Business/Management or technical training preferred

Tools

ERP

CRM

Service management software

Billing/Accounts receivable systems

Job description

NWESTCO in Springdale, AR is seeking an experienced Service Manager to lead our service operations. This hands‑on leadership role requires building a strong team, balancing customer service with operational and financial performance, and ensuring work orders are processed efficiently.

The position offers a pay range of $70,000–$80,000 per year, plus medical benefits, PTO, and a 401(k). You will work with the Branch Manager and Senior Service Manager to improve margins, responsiveness, and safety.