Service Manager: Lead 10 Field Engineers to Drive Growth

Fischer Technology Inc; Windsor (CT); On-site; USD 104,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

HSA contributions

Dental insurance

Life insurance

Disability insurance

401(k) plan

Paid Time Off

Job summary

Fischer Technology Inc. in Windsor, CT is hiring a Service Manager to lead ten Field Service Engineers and a Service Administrator. You will coordinate maintenance activities, ensure high-quality service delivery, and optimize operational efficiency to support company growth.

The role requires strong leadership, technical knowledge, and excellent organizational skills, with a focus on meeting customer expectations and safety standards.

Qualifications

• Proven experience in a Service Management role.
• Leadership experience managing field service teams.
• Strong technical understanding related to the industry/sector.
• Excellent organizational, planning, and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of safety regulations and quality standards.
• Proficiency in service management software, SAP and MS Office Suite.

Responsibilities

• Lead and manage a team of ten Field Service Engineers and a Service Administrator.
• Schedule maintenance visits, repairs, and service requests to meet deadlines.
• Develop maintenance strategies, procedures, and best practices.
• Monitor performance, coach, and evaluate staff.
• Ensure safety, policies, and regulatory compliance.
• Act as primary contact for customer inquiries and escalations.
• Maintain service records, reports, and documentation.
• Collaborate with logistics, procurement, and technical support.
• Identify opportunities for process improvements to enhance service quality.
• Manage budget, resources, and costs of service activities.
• Review and support Service strategies to grow revenue.

Skills

Leadership

Communication

Organization

Problem solving

Planning

Safety knowledge

Education

Bachelor’s degree in Engineering/Management

Technical certifications

Tools

SAP

MS Office

Job description

Fischer Technology Inc. in Windsor, CT is hiring a Service Manager to lead ten Field Service Engineers and a Service Administrator. You will coordinate maintenance activities, ensure high-quality service delivery, and optimize operational efficiency to support company growth.

The role requires strong leadership, technical knowledge, and excellent organizational skills, with a focus on meeting customer expectations and safety standards.