Field Service Manager: Lead Tech Teams & Equipment Care

Canteen North America; Exton (PA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Yearly bonus

Company car

Job summary

Canteen North America is seeking a hands-on Service Support Manager to lead a team of technicians responsible for maintaining, servicing, and operating coffee brewers, vending and micro market equipment to deliver exceptional customer experiences.

You will manage schedules, provide field support, oversee service calls, and drive preventative maintenance, safety standards, and continuous improvement across all equipment in a fast-paced environment.

Qualifications

• 5+ years of experience in field service, equipment maintenance, or operations management (coffee, vending, or foodservice equipment preferred).
• Strong technical knowledge of coffee brewing systems, espresso machines, vending equipment, or similar systems.
• Proven leadership experience managing technicians or field service teams.
• Strong troubleshooting and problem-solving skills in a fast-paced environment.
• Highly organized with the ability to manage multiple priorities and deadlines.

Responsibilities

• Lead, coach, and develop a team of service technicians supporting coffee brewers, espresso machines, vending machines, and micro market equipment.
• Manage technician schedules, routes, and workload to ensure timely service and maximum efficiency.
• Provide hands-on support in the field, including service calls, installations, and troubleshooting.

Skills

Leadership

Field service

Scheduling

Customer service

Team coaching

Tools

Microsoft Office

Job description

Canteen North America is seeking a hands-on Service Support Manager to lead a team of technicians responsible for maintaining, servicing, and operating coffee brewers, vending and micro market equipment to deliver exceptional customer experiences.

You will manage schedules, provide field support, oversee service calls, and drive preventative maintenance, safety standards, and continuous improvement across all equipment in a fast-paced environment.