On-Site Field Service Technician – Coffee Equipment Pro

Clear Destination Inc.; Charleston (SC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Community Coffee is seeking a Field Service Technician to install, maintain, repair, and remove brewing and serving equipment at customer locations. The role requires mechanical and electrical troubleshooting, strong problem-solving, and a hands-on approach to service delivery.

You will support the sales function by ensuring equipment performs reliably and meets customer expectations, with daily local travel in company vehicle and occasional overnight travel as needed.

Qualifications

• High school diploma or equivalent is required.
• 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
• Familiarity with mechanical and electrical troubleshooting.
• Valid driver’s license with an acceptable driving record; CDL may be required depending on location.
• Must be at least 21 years of age.
• Proficiency with handheld computer devices preferred.
• Knowledge of Microsoft Office (Word, Outlook); experience with SAP S/4HANA is a plus.
• Must successfully complete a pre-employment physical.
• Internal Only: Experience with Community Coffee may fulfill this requirement.

Responsibilities

• Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor.
• Drive a company vehicle to customer locations to perform on-site service tasks in a timely and professional manner.
• Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed.
• Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques.
• Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service.
• Perform preventive maintenance to ensure equipment longevity and minimize customer disruption.
• Manage parts inventory, including initiating purchase orders for machines and replacement parts as required.
• Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs.
• Maintain vehicle cleanliness and perform regular inspections and scheduled maintenance.
• Safely handle, label, and store defective or warranty-eligible parts in compliance with company procedures.
• Collaborate with sales representatives and customers to confirm equipment placement and service needs.
• Support bench repair work or in-shop equipment servicing when needed.
• Report any property damage caused by company equipment and assist in documenting incidents in the absence of a supervisor.
• May be asked to perform additional duties, as necessary.

Skills

HVAC troubleshooting

Electrical troubleshooting

Mechanical aptitude

Safety compliance

Education

High school diploma or equivalent

Tools

Handheld devices

Microsoft Office (Word, Outlook)

SAP S/4HANA

Job description

Community Coffee is seeking a Field Service Technician to install, maintain, repair, and remove brewing and serving equipment at customer locations. The role requires mechanical and electrical troubleshooting, strong problem-solving, and a hands-on approach to service delivery.

You will support the sales function by ensuring equipment performs reliably and meets customer expectations, with daily local travel in company vehicle and occasional overnight travel as needed.