Field Service Manager (Power & Equipment)

D2B Groups; Groveport (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Company Truck

Uniforms

Tool Loan Policy

Job summary

D2B Groups in Groveport, Ohio, is seeking a Field Service Manager for Power & Equipment. In this pivotal role, you will oversee operations of the field service team, ensuring quality support and maintenance for power generation and heavy equipment solutions.

Your responsibilities will include scheduling technicians, managing service requests, and collaborating with customers for operational efficiency. The ideal candidate should have a strong service management background and excellent leadership skills.

Benefits include a health care plan, 401k retirement plan, life insurance, paid time off, and more.

Qualifications

• 5+ years of experience in field service management, particularly in power generation or heavy equipment.
• Strong leadership and management abilities.
• Proficient in analyzing data for operational decisions.

Responsibilities

• Schedule and dispatch field service technicians.
• Manage service requests and collaborate with customers.
• Identify operational improvements and maintain high customer satisfaction.

Skills

Leadership and team management

Communication skills

Customer service skills

Data analysis

Knowledge of safety regulations

Education

Bachelor's degree in Engineering, Business Administration, or a related field

Job description

As a Field Service Manager for Power & Equipment, you will be pivotal in overseeing the operations of our field service team, ensuring the highest quality support and maintenance for our power generation and heavy equipment solutions. In this role, you will manage a team of skilled technicians, develop strategies for efficient service delivery, and work closely with customers to ensure their needs are met effectively.

Your primary responsibilities will include scheduling and dispatching field service technicians, managing service requests, and collaborating with customers and other departments to facilitate smooth operations. You will also be tasked with identifying operational improvements, enhancing service productivity, and maintaining high customer satisfaction levels.

The ideal candidate possesses a strong background in service management within the power and equipment sector, excellent leadership skills, and a proactive approach to problem-solving. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we invite you to apply.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field
• 5+ years of experience in field service management, particularly in power generation or heavy equipment
• Strong leadership and team management abilities
• Excellent communication and customer service skills
• Proficient in analyzing data to make informed operational decisions
• Knowledge of industry best practices and safety regulations
• Customer-focused attitude with a commitment to continuous improvement

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Company Truck
• Uniforms
• Tool Loan Policy