Service Manager

Xylem; Beverly, Northern (MA, KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible Time Off

Health, Dental, Vision

Volunteer Program Xylem Watermark

Employee Resource Groups (ERGs)

Job summary

Xylem is seeking a Service Manager with electrical and mechanical experience to lead field service teams across a major site and potentially multiple locations. The role emphasizes budgeting, workforce planning, and KPI reporting to ensure strong service outcomes.

You will guide workforce development, safety culture, and cross-functional collaboration to meet customer requirements and business goals. Join a Fortune 500 company committed to sustainable water solutions, with a comprehensive

Qualifications

• Experience leading field service teams at a large site or multiple locations.
• Strong budgeting and cost control capabilities.
• Ability to translate customer requirements into workforce plans.

Responsibilities

• Manage field service professionals and drive performance and development.
• Oversee budgets, expenses, and workforce planning across sites.
• Monitor KPIs, metrics, and service reliability to meet customer needs.
• Lead with safety, compliance and cost controls while supporting P&L goals.
• Collaborate with sales and commercial teams to achieve service center goals.

Skills

Electrical experience

Mechanical experience

Leadership

Budget management

Workforce planning

KPI reporting

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Manager with (electrical/mechanical) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing expenses, is actively involved in workforce planning, is expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

CORE RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Working experience with electrical and mechanical equipment
• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
• Demonstrates high impact culture through innovation, accountability and empowerment
• Is agile in responding quickly to customer issues
• Operational and strategic management
• Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
• Ensures cost/revenue support the financial goals of the P&L
• Provides proactive direction to commercial teams to ensure service center objectives are achieved
• May provide direct supervisor to sales and other commercial colleagues
• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

TRAVEL AND DRIVING REQUIREMENTS

• Travel Requirements: Some travel required <5% travel depending on division & location (overnight stays, away from home)
• Driving Requirements: Driver Application for Employment Motor Vehicle Report (MVR) Forms: Driver Disclosure and Release Employee Applicant Drug and Alcohol Statement FMCSA Certificate of Awareness Driver Certificate of Violations Driver Statement of On Duty Hours Road Test

Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions. Xylem does not provide visa sponsorship for this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you’ll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees’ well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affiliated Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

We reserve the right to modify this job description and assign additional duties as needed.

Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues.

INCLUSION AND BELONGING

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging.