Field Service Manager, Electrical/Mechanical

Xylem; Lowell (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Time Off

Job summary

Xylem is seeking a Service Manager with electrical and mechanical experience to lead field service professionals across a major site or multiple locations in Lowell, MA. You will drive staffing, budgeting, and strategy to meet customer requirements and service objectives.

This role emphasizes safety, cost control, and operational excellence while leveraging region-wide resources and partnerships. Travel is possible to support field operations and customer satisfaction.

Qualifications

• Experience managing field service teams and operations.
• Ability to interpret customer requirements and translate into workforce plans.
• Track record of driving safety, quality, and cost control.

Responsibilities

• Lead field service teams across multiple sites or a larger site.
• Develop and manage budgets and expenses.
• Monitor KPIs and drive improvements in service delivery.
• Collaborate with sales and cross-functional partners to meet customer needs.
• Ensure inventory levels for complex sites are maintained.

Skills

Electrical experience

Mechanical experience

Leadership

Budgeting

Workforce planning

Job description

Xylem is seeking a Service Manager with electrical and mechanical experience to lead field service professionals across a major site or multiple locations in Lowell, MA. You will drive staffing, budgeting, and strategy to meet customer requirements and service objectives.

This role emphasizes safety, cost control, and operational excellence while leveraging region-wide resources and partnerships. Travel is possible to support field operations and customer satisfaction.