Field Service Manager - East

SteelcoBelimed; Hartford (CT); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Paid time off

Car allowance

Laptop

Phone

Job summary

SteelcoBelimed, established in 2024, seeks a Field Service Manager to lead the designated service region across the US Northeast. You will oversee workforce selection, performance, and profitability while maintaining exceptional customer relations.

You will manage a team of at least 10 technicians, drive field efficiency, and collaborate with Sales to grow service opportunities. Willingness to travel up to 20% overnight and international travel with a valid passport is required.

Qualifications

• Associate degree or equivalent work experience.
• Experience managing a field team of 10+ technicians.
• Ability to analyze data and solve business problems.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 20% overnight.
• Ability to obtain a valid passport for international travel.

Responsibilities

• Oversee all aspects of the designated service region, including workforce selection, performance management, P&L monitoring, and customer relations.
• Monitor service territory revenue, expenses, and base penetration while driving safety and operational improvements.
• Develop growth and profitability of the field service by tracking financial performance and adding service opportunities.
• Collaborate with Sales to secure capital equipment sales and retain current business; present service offerings as needed.
• Lead hiring, training, and development of the field service team; conduct performance reviews and coaching.
• Design and implement profitable service programs that generate leads and ensure excellent customer service.
• Foster seamless collaboration between Sales and Service to boost profitability and efficiency.

Skills

Field team management

Data analysis

Interpersonal skills

MS Office

OSHA knowledge

Driving record

Travel flexibility

Passport requirement

Education

Associate degree

Job description

SteelcoBelimed, established in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, ‘Innovate with confidence’, drives us to meet customer needs with cutting-edge products and services. We are your ideal partner for tailored, end-to-end sterile workflow solutions, thanks to a dynamic product range focused on reliability and efficiency. We are setting new benchmarks, ensuring our solutions meet and exceed our customers’ ever-changing requirements.

We believe that winning teams are the key to our success. In SteelcoBelimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society. Apply for this challenging role and join our HQ team in the US.

Job tasks

As the Field Service Manager you will manage all aspects of the designated service region, including but not limited to, workforce selection, performance management, P&L monitoring, territory needs and opportunities, as well as customer relations.

Territory: New York, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont

• Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base
• Ensure the achievement of all key and operational measures, especially in the areas of safety, development, customer satisfaction, operational improvements, revenue generation, and profitability
• Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability
• Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; presents the service offering to customers as required
• Lead the hiring, training, and development of the field service team
• Drive performance management, including performance reviews, coaching, and development opportunities to direct reports
• Develop and implement profitable service programs resulting in sales lead generation and excellent customer service
• Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency

Your profile

• Associate’s degree or equivalent work experience
• Hands-on experience managing a field team of at least 10 mechanical technicians
• Ability to creatively solve business problems through gathering and analyzing data
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite and other basic computer literacy
• Knowledge of OSHA standards in a service environment
• Acceptable driving record
• Ability to travel extensively with little notice prior to travel (:20% overnight)
• Able to obtain a valid passport for occasional international travel

Our offer

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, 401(k) with a partial company match, paid time off and more! You will also be eligible for the Car Allowance program, company cell phone, and laptop.

Join our team and take your career further.