Field Service Manager - East

Belimed Group; Hartford (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Car allowance

Company cell phone

Laptop

Job summary

SteelcoBelimed Inc. is seeking a Field Service Manager to lead all aspects of the designated service region, including workforce planning, performance management, P&L oversight, and customer relations.

The role covers New York, Connecticut, Rhode Island, Massachusetts and surrounding states, with extensive travel (~20%), and requires an Associate degree and hands-on field leadership. You will build profitable service programs and lead a growing team, while ensuring safety and excellent service.

Qualifications

• Associate’s degree or equivalent work experience.
• Hands-on experience managing a field team of at least 10 mechanical technicians.
• Ability to travel extensively with ~20% overnight.
• Proficiency in Microsoft Office Suite and basic computer literacy.
• Knowledge of OSHA standards in a service environment.
• Able to obtain a valid passport for occasional international travel.
• Excellent interpersonal and communication skills.
• Creatively solve business problems through data analysis.

Responsibilities

• Monitor and manage overall service zone performance, including revenue and profitability.
• Lead hiring, training, and development of the field service team.
• Collaborate with Sales to secure service opportunities and customer retention.
• Develop profitable service programs and ensure safety and customer satisfaction.
• Partner with cross-functional teams to drive efficiency and service growth.

Skills

Field service management

Team leadership

Data analysis

Communication skills

MS Office

OSHA knowledge

Travel availability

Education

Associate degree or equivalent

Job description

Employer
SteelcoBelimed Inc.

Location
Hartford, CT
Providence, RI
Boston, MA
New York, NY

Department
Service

Type of work
Full-time

Type of contract
Unlimited

Compensation
$85k-$110k + bonus

SteelcoBelimed, established in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, ‘Innovate with confidence’, drives us to meet customer needs with cutting-edge products and services. We are your ideal partner for tailored, end-to-end sterile workflow solutions, thanks to a dynamic product range focused on reliability and efficiency. We are setting new benchmarks, ensuring our solutions meet and exceed our customers’ ever-changing requirements.

We believe that winning teams are the key to our success. In SteelcoBelimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society.

Job tasks

As the Field Service Manager you will manage all aspects of the designated service region, including but not limited to, workforce selection, performance management, P&L monitoring, territory needs and opportunities, as well as customer relations.

Territory: New York, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont

• Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base


• Ensure the achievement of all key and operational measures, especially in the areas of safety, development, customer satisfaction, operational improvements, revenue generation, and profitability


• Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability


• Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; presents the service offering to customers as required


• Lead the hiring, training, and development of the field service team


• Drive performance management, including performance reviews, coaching, and development opportunities to direct reports


• Develop and implement profitable service programs resulting in sales lead generation and excellent customer service


• Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency

Your profile

• Associate’s degree or equivalent work experience


• Hands-on experience managing a field team of at least 10 mechanical technicians


• Ability to creatively solve business problems through gathering and analyzing data


• Excellent interpersonal and communication skills


• Proficiency in Microsoft Office Suite and other basic computer literacy


• Knowledge of OSHA standards in a service environment


• Ability to travel extensively with little notice prior to travel (~20% overnight)


• Able to obtain a valid passport for occasional international travel

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, 401(k) with a partial company match, paid time off and more! You will also be eligible for the Car Allowance program, company cell phone, and laptop.

Join our team and take your career further.

SteelcoBelimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EOE