Field Service Manager - ATM & Tech Services

Hyosung; Detroit (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

Hyosung Americas is seeking a Field Service Manager for the East region, based in Detroit, MI. You will oversee day-to-day operations and profitability for the territory and Field Service Engineers, ensuring adherence to customer SLAs.

You will lead scheduling, performance management, and mentoring of FSEs, while coordinating with internal teams to deliver best-in-class service for ATM installations, repairs, and software loading. A hands-on leader with travel willingness is essential.

Qualifications

• Bachelor's degree or 5–8 years of field management experience.
• Knowledgeable in the technology services business.
• Ability to travel to other areas of the country.
• Excellent interpersonal and written/verbal communication skills.
• Experience with performance management and HR processes.
• Ability to manage a P&L.
• Self-motivated with a positive attitude.
• Strong analytical and organizational skills.

Responsibilities

• Manage Installation, repair, software loading and maintenance of ATMs or other products in the defined territory.
• Optimize Field Service Engineers schedules to ensure service coverage while controlling costs.
• Ensure best-in-class service delivery to customers.
• Use data for root-cause analysis focusing on customer/financial impact.
• Schedule FSEs for all installations and projects.
• Review and approve timecards and field expense reports.
• Develop and mentor FSEs for career development.
• Maintain equipment and company property.
• Maintain a valid driver’s license.
• Flexible work schedule available 7/24.
• Work independently with minimal supervision.
• Responsible with company credit card.
• Other duties as assigned.

Skills

Field management

Travel ability

Interpersonal skills

Written and verbal communication

HR processes & performance mgmt

P&L management

Education

Bachelor's degree or 5-8 years field management

Job description

Hyosung Americas is seeking a Field Service Manager for the East region, based in Detroit, MI. You will oversee day-to-day operations and profitability for the territory and Field Service Engineers, ensuring adherence to customer SLAs.

You will lead scheduling, performance management, and mentoring of FSEs, while coordinating with internal teams to deliver best-in-class service for ATM installations, repairs, and software loading. A hands-on leader with travel willingness is essential.