Field Service Manager 24/7 Territory Leader

Hyosung America, Inc; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hyosung America, Inc. is seeking a Field Service Manager for the Central region to oversee the day-to-day operations and profitability of the territory and Field Service Engineers.

You will ensure tasks meet customer contractual requirements or SLAs and collaborate with the NHA service team to drive continuous improvements in service deliverables. You will manage both NHA and NHA Partner Field Service Engineers, optimize schedules for ATM installations and maintenance, review timecards, mentor

Qualifications

• Bachelor's degree in area of specialty or 5-8 years of field management or supervisor experience.

Responsibilities

• Manage day-to-day operations and profitability of the defined territory and Field Service Engineers.
• Ensure tasks meet customer contractual requirements or SLA (Service Level Agreements).
• Work with the NHA service organization to drive continuous improvements in service deliverables.

Skills

Field management

Travel ability

Interpersonal skills

Written communication

Verbal communication

HR processes

P&L management

Education

Bachelor's degree in area of specialty

Job description

Hyosung America, Inc. is seeking a Field Service Manager for the Central region to oversee the day-to-day operations and profitability of the territory and Field Service Engineers.

You will ensure tasks meet customer contractual requirements or SLAs and collaborate with the NHA service team to drive continuous improvements in service deliverables. You will manage both NHA and NHA Partner Field Service Engineers, optimize schedules for ATM installations and maintenance, review timecards, mentor