Field Service Manager

Flex Tek; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Retirement Plan with companymatch

Life, Short-Term Disability

Paid Vacation

Paid Holidays

Job summary

Smiths Group plc is seeking a Field Service Engineer to install, test, and commission equipment at client locations. You will diagnose and repair mechanical, electrical, or technical issues and perform preventive maintenance.

The role requires the ability to read technical manuals and travel to customer sites, providing on-site support and training while ensuring safety standards are met.

Qualifications

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related field (or equivalent experience).
• Experience with troubleshooting technical equipment or systems.

Responsibilities

• Install, test, and commission equipment at client locations.
• Diagnose and repair mechanical, electrical, or technical issues.
• Perform preventive maintenance and upgrades.
• Provide technical support and training to customers.
• Document service visits, repairs, and maintenance activities.
• Ensure compliance with safety standards and company policies.
• Coordinate with internal teams (engineering, support, logistics).
• Travel to customer sites as needed.

Skills

Troubleshooting & diagnostics

Customer service mindset

Time management

Technical aptitude

Adaptability in field environments

Education

Associate’s or Bachelor’s degree in Engineering, Electronics, or related field

Job description

Job Description

Job Summary

The Field Service Engineer will install, maintain, and repair equipment on-site at customer locations. They serve as a key technical contact between the company and the customer.

Duties and Responsibilities

• Install, test, and commission equipment at client locations
• Diagnose and repair mechanical, electrical, or technical issues
• Perform preventive maintenance and upgrades
• Provide technical support and training to customers
• Document service visits, repairs, and maintenance activities
• Ensure compliance with safety standards and company policies
• Coordinate with internal teams (engineering, support, logistics)
• Travel to customer sites as needed

Qualifications

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related field (or equivalent experience)
• Experience with troubleshooting technical equipment or systems
• Strong problem-solving and analytical skills
• Ability to read technical manuals, schematics, and diagrams
• Good communication and customer service skills
• Willingness to travel frequently

Key Skills

• Troubleshooting & diagnostics
• Customer service mindset
• Time management
• Technical aptitude
• Adaptability in field environments

Additional Information

• Medical, Dental, Vision
• 401k Retirement Plan with company match
• Life, Short-Term Disability
• Paid Vacation
• Paid Holidays

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website Careers - Smiths Group plc