Field Service Technician

Black Bros Co; Mendota (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Tuition reimbursement

Vision insurance

Job summary

Black Bros Co is seeking a Service Representative to commission, service, and support company equipment at customer sites. The role blends hands-on mechanical and electrical troubleshooting with customer training and documentation to ensure equipment performance and safety.

Responsibilities include travel to installations, on-site testing, and collaboration with engineering for product improvements. Strong communication and willingness to travel are essential to success in this field-based role.

Qualifications

• Strong mechanical and electrical troubleshootingskills.
• Able to train customers and explain complex concepts clearly.
• Willingness to travel to customer sites.

Responsibilities

• Travel to customer facilities to install, start up, troubleshoot, and repair equipment.
• Operate and test equipment during trials to verify setup and production performance.
• Diagnose issues and perform mechanical, electrical, or controls repairs.
• Provide on-site training and guidance to operators and maintenance staff.
• Prepare service reports and maintain documentation.
• Identify safety improvements and practical recommendations to engineering teams.
• Participate in special projects on equipment performance and continuous improvement.
• Follow safety guidelines and maintain a clean workspace.

Skills

Mechanical aptitude

Troubleshooting

Communication

Customer training

Travel willingness

Documentation

Job description

Job Purpose Statement:

The Service Representative is responsible for commissioning, servicing, and supporting company equipment at customer sites while contributing technical expertise to product improvement and development initiatives. This role blends hands‑on mechanical and electrical troubleshooting with customer training, documentation, and cross‑functional collaboration to ensure equipment performance, safety, and customer satisfaction.

Job Functions:

• Travel to customer facilities to install, start up, troubleshoot, and repair company‑manufactured equipment.
• Operate and test equipment during trial runs to verify proper setup, quality standards, and production performance.
• Diagnose issues and perform mechanical, electrical, or controls‑related repairs in response to customer requests.
• Modify or adapt new and existing equipment to meet customer‑specific operational or production requirements.
• Provide on‑site training and technical guidance to customer operators, engineers, and maintenance personnel on equipment setup, operation, adjustment, and preventive maintenance.
• Prepare clear, accurate service reports, documentation, and records of work performed.
• Support research, development, and laboratory activities as assigned, including testing and evaluation of product changes.
• Identify opportunities to improve product safety, reliability, and design; provide practical recommendations to engineering and leadership teams.
• Participate in special projects related to equipment performance, product functionality, and continuous improvement initiatives.
• Follow all safety guidelines and maintain a safe, clean, and organized work environment at all times.
• Perform additional duties as assigned to support business and customer needs.

Qualifications & Competencies:

• Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment issues.
• Effective verbal and written communication skills, including the ability to train and support customers.
• Customer‑focused mindset with strong problem‑solving and organizational skills.
• Ability to work independently at customer sites while collaborating with internal teams.
• Willingness and ability to travel as required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance