Field Service Agent

DHL Express, Inc.; False Pass (AK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off

Employee Discount

Job summary

DHL Express, Inc. is hiring a Service Agent to provide operational management and customer support at our service center. You will handle inquiries, assist with shipments, and help ensure secure, timely processing of customer materials and deliveries.

The role requires a High School Diploma and prior customer service experience, plus strong communication skills and proficiency with Microsoft Office. This on-site position includes benefits and opportunities for growth within DHL.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.

Skills

Customer service

Communication

MS Office

Teamwork

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

DHL is currently hiring for a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. This position will also ensures compliance with safety, security, regulatory, and company policies.

Key Responsibilities:

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications:

• High School Degree or Equivalent required
• Previous experience in customer service/support or related field
• Strong Communication Skills (both oral and written)
• Proficient in Microsoft Office Products (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements:

• Must be able to lift up to seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.