Field Service Liaison Intern: SOPs & Dashboards

PACCAR; Denton (TX); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive salary and 401k with up to

Medical, dental, and vision plans

Paid holidays

Flexible spending accounts (FSA) and H

Life and AD&D insurance

Wellness and financial counseling

Growth and development opportunities

Job summary

Peterbilt Motors Company, a PACCAR subsidiary, offers an internship in Denton, Texas. The Field Service Liaison Intern will assist the Field Service Support team on various projects and reports, gaining hands-on exposure to operations, data, and customer service in a manufacturing environment.

You will help update SOPs, track customer complaints, build KPI dashboards, and monitor parts escalation, while developing professional skills and building a network within a global Fortune 500 company.

Qualifications

• Currently enrolled in a college business or related program.
• Demonstrated proficiency in Microsoft Office and data analysis.
• Strong verbal and written communication skills.
• Ability to multi-task and work independently.

Responsibilities

• Update or create Standard Operating Procedures (SOPs).
• Track and analyze customer complaints.
• Develop a Field Service KPI dashboard.
• Track parts escalation and resolution.

Skills

Microsoft Office

Verbal and written communication

Analytical

Multi-tasking

Self-starter

Professionalism

Education

Currently enrolled in a college business or related program

Tools

Excel

SOPs

Dashboard reporting

Job description

Peterbilt Motors Company, a PACCAR subsidiary, offers an internship in Denton, Texas. The Field Service Liaison Intern will assist the Field Service Support team on various projects and reports, gaining hands-on exposure to operations, data, and customer service in a manufacturing environment.

You will help update SOPs, track customer complaints, build KPI dashboards, and monitor parts escalation, while developing professional skills and building a network within a global Fortune 500 company.