2027 Summer Internship: Field Service Liaison

Peterbilt Motors Company; Denton (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive salary

401k with company match

Medical, dental, and vision plans

Paid holidays

FSA/HSA

Life and AD&D insurance

Wellness programs

Growth and development opportunities

Stipend assistance benefits

Job summary

Peterbilt Motors Company, a PACCAR subsidiary, seeks a Field Service Liaison Intern in Denton, Texas. The role supports the Field Service Support team and offers real-world exposure to SOP updates, complaint analysis, KPI dashboards, and parts escalation processes.

The position targets college students in a business-related program who want hands-on experience and a path toward professional growth within a global truck manufacturer.

Qualifications

• Currently enrolled in a Business or related program at an accredited college.
• Strong MS Office skills and data handling capabilities.
• Excellent verbal and written communication with attention to detail.
• Interest in collecting, analyzing, and reporting on tests.

Responsibilities

• Update / Create SOPs to standardize procedures.
• Track and analyze customer complaints for insights.
• Develop Field Service KPI dashboard to monitor performance.
• Track parts escalations and support cross-functional teams.

Skills

Verbal communication

Written communication

Multi-tasking

Self-starter

Professionalism

Analytical

Data reporting interest

Education

Currently enrolled in Business program

Tools

Microsoft Office

Job description

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Peterbilt Motors Company, a PACCAR Company, has an internship for students currently enrolled in college. This opening is for a Field Service Liaison Intern to add to our Field Service Support team in Denton, Texas.

Job Responsibilities

• Update / Create Standard Operating Procedures (SOP’s)
• Customer Complaint Tracking & Analysis
• Field Service KPI Dashboard
• Parts Escalation Tracking

Required Qualifications

The candidate we seek will be currently enrolled in a Business, or a related program.

Preferred Qualifications

• Exceptional Microsoft Office
• Excellent verbal and written communication
• Multi-tasking
• Self-starter and Resourceful
• Strong Professionalism
• Analytical
• Interest in collecting, analyzing, and reporting on tests

General Description Of Internship Benefits

• Competitive salary and 401k with up to a 5% company match
• Medical, dental, and vision plans for you and your family
• Paid holidays
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer stipend assistance benefits

PACCAR is an E-Verify & Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and Peterbilt+ (An LGBTQ support group).