Field Service Liaison Intern — SOPs, KPIs & Analytics

Paccar Inc.; Denton (TX); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

Peterbilt Motors Company, a PACCAR Company, offers a Summer Internship for a Field Service Liaison in Denton, Texas. The role supports the Field Service team by developing SOPs, tracking customer complaints, and building a KPI dashboard to monitor performance.

The internship is open to students enrolled in a business or related program, with strong Microsoft Office and communication skills and a proactive, analytical mindset.

Qualifications

• The candidate must be enrolled in a Business or related program.
• Strong Microsoft Office, communication, and analytical skills.

Responsibilities

• Update / Create Standard Operating Procedures (SOPs).
• Customer Complaint Tracking & Analysis.
• Field Service KPI Dashboard.
• Parts Escalation Tracking.

Skills

Exceptional Microsoft Office

Excellent verbal and written comms

Multi-tasking

Self-starter and Resourceful

Strong Professionalism

Analytical

Interest in collecting, analyzing, and

Education

Currently enrolled in a Business or related program

Job description

Peterbilt Motors Company, a PACCAR Company, offers a Summer Internship for a Field Service Liaison in Denton, Texas. The role supports the Field Service team by developing SOPs, tracking customer complaints, and building a KPI dashboard to monitor performance.

The internship is open to students enrolled in a business or related program, with strong Microsoft Office and communication skills and a proactive, analytical mindset.