Field Service Leader — Revenue Growth & Safety

Key Energy Services, LLC.; Texas; On-site; USD 75,000 - 105,000; Full time

Job summary

Key Energy Services, LLC. is seeking a senior service supervisor to grow revenue by engaging customer decision makers and leading a single service line with a focus on safety and quality. You will manage a crew, coordinate resources, and drive performance to meet operational objectives.

Under general supervision, you will mentor team members, implement safety processes, and collaborate with HR and management to optimize service delivery and customer satisfaction across the district.

Qualifications

• High school diploma or equivalent plus technical training or additional education.
• Two years of industry experience, with knowledge of customer base and revenue driving.
• Ability to communicate effectively and resolve conflicts, with supervision experience.

Responsibilities

• Grows revenue by continually engaging customer decision makers in the service area to ensure they are aware of all of Key's offerings.
• Promotes customer satisfaction, service quality and safety excellence by establishing high performance standards and delivering service that is on time, safe and efficient.
• Provides market intelligence to market and area management.
• Supports district growth initiatives by collaborating with Service Manager to determine necessary resources (people and assets) and engaging functional support teams as needed.
• Manages a crew including hiring, disciplinary actions, and termination decisions, consulting with HR on employee relations issues.
• Leads the planning necessary for all jobs including instructions to the crew, review of equipment and supplies to provide high levels of customer satisfaction, as well as solve any issues by resolving conflict and/or escalating up to the appropriate level.
• Drives safety culture through ensuring compliance with the safety management system including safety meetings, training, incident reporting, work-plan/JSA, RCA participation, Journey Management, BBS, action item completion, common operating guidelines and all other pertinent Health, Safety, Environmental, and Quality (HSEQ) policies and procedures.
• Ensures the timely initiation and completion of work-tickets.
• Assists with the achievement of financial goals within assigned area by optimizing headcount and equipment reliability through use of appropriate repair and maintenance schedules and processes.
• Manages cost in all areas of influence.
• Demonstrates limited knowledge of all service lines.
• Conducts themselves in a professional manner as a Key representative with clients, employees, vendors, and third party service providers, while maintaining good working relationship with all stakeholders.
• Performs other duties as determined by management.
• Expands knowledge of other service lines.
• Learns to sell within market.

Education

High school diploma or equivalent

Two years supervisory/industry experience

Job description

Key Energy Services, LLC. is seeking a senior service supervisor to grow revenue by engaging customer decision makers and leading a single service line with a focus on safety and quality. You will manage a crew, coordinate resources, and drive performance to meet operational objectives.

Under general supervision, you will mentor team members, implement safety processes, and collaborate with HR and management to optimize service delivery and customer satisfaction across the district.