Service Delivery Supervisor - Revenue Growth & Safety

Key Energy Services, LLC.; Levelland (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Key Energy Services, LLC. in Levelland, TX seeks a field operations leader to drive revenue by engaging customer decision makers and overseeing a single service line from planning to execution.

This role emphasizes safety, service quality, and efficient delivery across multiple customer sites. The ideal candidate will manage a crew, coordinate resources, and collaborate with HR on personnel issues while ensuring timely work tickets and achievement of financial goals.

Qualifications

• Two years industry experience with a limited knowledge of customer base, single service line, service quality, safety, and ability to drive revenue.
• License to drive commercial equipment may be require
• Ability to communicate effectively with others is necessary.
• Ability to resolve conflict and elevate issues when necessary.
• Ability to recognize and capitalize on sales opportunities.
• Ability to manage a crew

Responsibilities

• Grows revenue by continually engaging customer decision makers in the service area to ensure they are aware of all of Key's offerings.
• Promotes customer satisfaction, service quality and safety excellence by establishing high performance standards and delivers service that is on time, safe and efficient.
• Provides market intelligence to market and area management.
• Supports district growth initiatives by collaborating with Service Manager to determine necessary resources (people and assets) and engaging functional support teams as needed.
• Manages a crew including hiring, disciplinary actions, and termination decisions, consulting with HR on employee relations issues.
• Leads the planning necessary for all jobs including instructions to the crew, review of equipment and supplies to provide high levels of customer satisfaction, as well as solve any issues by resolving conflict and/or escalating up to the appropriate level.
• Drives safety culture through ensuring compliance with the safety management system including safety meetings, training, incident reporting, work-plan/JSA, RCA participation, Journey Management, BBS, action item completion, common operating guidelines and all other pertinent Health, Safety, Environmental, and Quality (HSEQ) policies and procedures.
• Ensures the timely initiation and completion of work-tickets.
• Assists with the achievement of financial goals within assigned area by optimizing headcount and equipment reliability through use of appropriate repair and maintenance schedules and processes.
• Manages cost in all areas of influence.
• Demonstrates limited knowledge of all service lines.
• Conducts themselves in a professional manner as a Key representative with clients, employees, vendors, and third party service providers, while maintaining good working relationship with all stakeholders.
• Performs other duties as determined by management.
• Expands knowledge of other service lines.
• Learns to sell within market.

Education

High school or equivalent

Job description

Key Energy Services, LLC. in Levelland, TX seeks a field operations leader to drive revenue by engaging customer decision makers and overseeing a single service line from planning to execution.

This role emphasizes safety, service quality, and efficient delivery across multiple customer sites. The ideal candidate will manage a crew, coordinate resources, and collaborate with HR on personnel issues while ensuring timely work tickets and achievement of financial goals.