Field Service Leader: Equipment, Safety, Client Excellence

Holt Co.; Waco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

HOLT CAT in Waco, TX is seeking a Service Manager to oversee the execution of service work in the Machine Division. You will quote jobs, review work orders for customer billing, communicate with customers, and uphold field safety practices to meet corporate goals.

The role requires leading a team, aligning with HOLT's Values Based Leadership, and reporting on open work orders and branch performance. You will coordinate safety programs, participate in hiring and development, and ensure

Qualifications

• Education: High School diploma or GED.
• Minimum 3 years of heavy equipment repair experience; 5+ preferred.
• Minimum 2 years of supervisory or leadership experience preferred.

Responsibilities

• Quote jobs and review work orders for customer billing.
• Maintain customer communications and safety practices.
• Support compliance with field operating policies.
• Provide status reports on open work orders to the Service Manager.
• Coordinate safety programs and supervise department personnel.
• Assist in hiring, training, and development of staff.
• Work to achieve service department goals and company objectives.

Skills

Field service management

Communication skills

Leadership

Time management

Multitasking

Problem solving

Education

High School diploma or GED

Job description

HOLT CAT in Waco, TX is seeking a Service Manager to oversee the execution of service work in the Machine Division. You will quote jobs, review work orders for customer billing, communicate with customers, and uphold field safety practices to meet corporate goals.

The role requires leading a team, aligning with HOLT's Values Based Leadership, and reporting on open work orders and branch performance. You will coordinate safety programs, participate in hiring and development, and ensure