Field Service Supervisor 1

Holt Co.; Waco (TX); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

HOLT CAT in Waco, TX is seeking a Service Manager to oversee the execution of service work in the Machine Division. You will quote jobs, review work orders for customer billing, communicate with customers, and uphold field safety practices to meet corporate goals.

The role requires leading a team, aligning with HOLT's Values Based Leadership, and reporting on open work orders and branch performance. You will coordinate safety programs, participate in hiring and development, and ensure

Qualifications

• Education: High School diploma or GED.
• Minimum 3 years of heavy equipment repair experience; 5+ preferred.
• Minimum 2 years of supervisory or leadership experience preferred.

Responsabilités

• Quote jobs and review work orders for customer billing.
• Maintain customer communications and safety practices.
• Support compliance with field operating policies.
• Provide status reports on open work orders to the Service Manager.
• Coordinate safety programs and supervise department personnel.
• Assist in hiring, training, and development of staff.
• Work to achieve service department goals and company objectives.

Connaissances

Field service management

Communication skills

Leadership

Time management

Multitasking

Problem solving

Formation

High School diploma or GED

Description du poste

This position is responsible for ensuring the successful management and achievement of work performed in the service area and operational goals by providing quotes for jobs and work order review for customer billing; customer communications; field safety practices and compliance with field operating policies. This position has a major responsibility to ensure the complete and total satisfaction of internal and external customers while continually striving to achieve all corporate goals.

The incumbent in this position is expected to model the following practices on a daily basis:

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

Department

• Department: Machine Division (MAC)
• Employment Type: Full Time
• Location: Waco
• Address: 1700 W. Loop 340, Waco, Texas, 76712
• Workplace type: Onsite
• Reporting To: Kenneth Erwin

Open in Google Maps

Essential Functions

• Model, promote, reinforce, and reward the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
• Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety
• Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company
• Provide the Service Manager with status reports on all open work orders in an accurate and timely manner
• Review monthly service operations branch statement to assess progress on department business goals
• Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
• Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines
• Successful completions of other key projects as may be assigned by management
• Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Perform other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of and experience in field service management
• Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Excellent verbal, written, communication, and presentation skills
• Exceptional organizational, self-management, time management, and multitasking skills
• Ability to work on multiple projects and deal effectively with employees and management
• Ability to think logically while interpreting and analyzing problems assigned or encountered
• Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
• Ability to work independently as well as a part of a diversified team

Requirements

Education and Experience:

• High School diploma or GED required
• Minimum 3 years of heavy equipment repair experience in shop and field required; 5 or more years preferred
• Minimum of 2 years of supervisory or leadership experience preferred

Supervisory Responsibilities:

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 20%, to include overnight stays, is to be expected
• Valid driver's license

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Occasionally lifts and moves materials and equipment up to 50 lbs.

Work Environment:

• This job is generally performed in a professional office, in environmentally controlled conditions.
• Occasionally works outdoors around moving mechanical parts; may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise levels may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment
• Requires wearing common protective or safety equipment
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

#HOLTWB

About HOLT CAT

HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt Cranes, Trimble Heavy and Highway construction products and AccuGrade grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track‑type tractor which he named the "Caterpillar." HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande.