Field Service Leader: Dispatch, Coaching & Customer Impact

Ziegler Caterpillar; Saint Cloud (MN); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health Insurance

PTO 15 days

Paid holidays

401(k) match

HSA contributions

Disability Insurance

Parental Leave

Fitness membership

Education Assistance

Job summary

Ziegler CAT is seeking a Field Service Supervisor in Minnesota to lead a team of Field Service Technicians. You will handle field service calls, open service calls, manage labor, and dispatch technicians while focusing on customer service and safety.

The role emphasizes problem solving, leadership, and coaching to drive performance and customer satisfaction. This full-time position includes competitive benefits and opportunities for growth within the company.

Qualifications

• 2-year technical degree strongly preferred; High school diploma required.
• 5+ years of diesel equipment knowledge preferred.
• 3+ years in a lead or supervisory position preferred.
• Proficient with MS Office products.
• Strong communication, customer service, and organizational skills.
• Ability to hire, build, and support a high-performing team.
• Committed to serving our customers and problem solving.

Responsibilities

• Answer field service calls and manage labor on service calls.
• Open service calls and dispatch Field Service Technicians.
• Approve employee time in Workday or D365.
• Monitor service calls to ensure estimates are met.
• Ensure safety standards and PPE compliance; conduct safety meetings.
• Hire, onboard, and coach technicians; lead regular team meetings.
• Provide after-hours support to customers.

Skills

Leadership

Customer service

Problem solving

Communication

Organizational skills

Microsoft Office

Education

2-year technical degree

High school diploma

Tools

MS Office

Job description

Ziegler CAT is seeking a Field Service Supervisor in Minnesota to lead a team of Field Service Technicians. You will handle field service calls, open service calls, manage labor, and dispatch technicians while focusing on customer service and safety.

The role emphasizes problem solving, leadership, and coaching to drive performance and customer satisfaction. This full-time position includes competitive benefits and opportunities for growth within the company.