Field Service Lead: Electrical Start-Up & Tech Coach

Socket.dev; Ashburn (VA); On-site; USD 85,000 - 125,000; Full time

Job summary

IEM is seeking a Field Service Lead to manage a team of 8 technicians, overseeing start-up, commissioning, maintenance of IEM products at customer sites. This working‑lead role combines hands‑on field duties with leadership responsibilities across 2–6 active sites.

You will mentor technicians, troubleshoot complex equipment, and coordinate with project managers while traveling regionally. Strong safety, problem solving, and communication skills are essential to deliver on schedule and ensure

Qualifications

• Associate degree or equivalent in power distribution systems or related field.
• Minimum of 2 years of field service experience, start-up and commissioning.
• Experience with switchgear, electrical distribution systems and control systems preferred.

Responsibilities

• Lead start-up and commissioning activities for electrical equipment across multiple customer sites.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project areas of risk that may adversely affect subordinate technicians and report to management for action.
• Work on job sites to complete project start-up/commissioning and resolve punch list items; coordinate with Project Managers to close out work.
• Coordinate with commercial and administration teams for requests outside of start-up/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns to management and collaborate with production and engineering teams to address deficiencies.
• Schedule additional field resources and/or teams to cover service needs in coordination with leadership.

Skills

Team Leadership

Technical Expertise

Planning & Coordination

Customer Focus

Problem-Solving

Safety & Compliance

Communication & Collaboration

Organization & Execution

Education

Associate degree in power distribution or related field

2+ years field service experience

Job description

IEM is seeking a Field Service Lead to manage a team of 8 technicians, overseeing start-up, commissioning, maintenance of IEM products at customer sites. This working‑lead role combines hands‑on field duties with leadership responsibilities across 2–6 active sites.

You will mentor technicians, troubleshoot complex equipment, and coordinate with project managers while traveling regionally. Strong safety, problem solving, and communication skills are essential to deliver on schedule and ensure