Field Service Lead: Electrical Start-Up & Team Coach

Socket.dev; Colorado; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Job summary

IEM is seeking a Field Service Lead to supervise and optimize a team of field technicians and engineers performing start-up, commissioning, troubleshooting, and maintenance of IEM products at customer sites.

The role blends hands‑on field responsibilities with leadership for approximately 8 technicians across 2–6 active sites, requiring travel up to 75% and strong technical and supervisory capabilities.

Qualifications

• Associate degree or equivalent training in power distribution systems.
• Minimum of 2 years of field service experience in start‑up and commissioning.
• Experience with switchgear, electrical distribution and control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead‑level experience preferred.
• Understanding of lock‑out/tag‑out (LOTO) procedures involving multiple power sources required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision required.

Responsibilities

• Lead start-up and commissioning activities across multiple customer sites, ensuring on‑time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project areas of risk and report to management for action.
• Complete startup/commissioning at job sites and close out punch lists with proper paperwork.
• Coordinate with commercial and administration teams for requests outside of the start‑up/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns to management and collaborate with production and engineering to address deficiencies.
• Schedule additional field resources with division/field service management to cover service needs.

Skills

Team Leadership

Technical Expertise

Planning & Coordination

Customer Focus

Problem Solving

Safety & Compliance

Communication

Organization

Education

Associate degree or equivalent training in power distribution

Job description

IEM is seeking a Field Service Lead to supervise and optimize a team of field technicians and engineers performing start-up, commissioning, troubleshooting, and maintenance of IEM products at customer sites.

The role blends hands‑on field responsibilities with leadership for approximately 8 technicians across 2–6 active sites, requiring travel up to 75% and strong technical and supervisory capabilities.