Field Service Lead: Electrical Start-Up & Team Leader

Industrial Electric Mfg. (IEM); Portland (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

IEM in Portland, OR seeks a Field Service Lead to supervise a team of field service technicians. You will oversee start-up, commissioning, troubleshooting, and maintenance of IEM products at customer sites, driving on-time completion and quality assurance.

Travel up to 75% of the time is required. Strong leadership, technical expertise, and collaboration with project managers are essential for this role.

Qualifications

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.
• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.
• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead-level experience preferred.
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision required.
• Effective problem-solving skills required. Strong organizational skills and the ability to manage multiple priorities required.

Responsibilities

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.
• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.
• Coordinate with commercial and administration teams for requests outside of the start-up/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.
• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.
• Perform other duties as assigned by management.

Skills

Team Leadership

Technical Expertise

Planning & Coordination

Customer Focus

Problem-Solving

Safety & Compliance

Communication

Organization

Mentorship

Education

Associate degree or equivalent in power distribution systems

Tools

Electrical test equipment

LOTO procedures

Job description

IEM in Portland, OR seeks a Field Service Lead to supervise a team of field service technicians. You will oversee start-up, commissioning, troubleshooting, and maintenance of IEM products at customer sites, driving on-time completion and quality assurance.

Travel up to 75% of the time is required. Strong leadership, technical expertise, and collaboration with project managers are essential for this role.