Field Service & Inventory Lead

D2B Groups; Hillside (IN); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Job summary

D2B Groups seeks a hands-on Service and Inventory Manager to bridge field operations and warehouse logistics for heating systems. You will dispatch technicians, guide diagnoses over the phone, pull parts, and place supplier orders so stock never runs thin.

You will supervise the service team, own inventory end-to-end, control scheduling and procurement, and drive on-time response, first-visit completion, and accurate stock levels across our New Jersey service footprint.

Qualifications

• Knowledge of hydronic and steam heating systems including boilers, burners, water heaters, controls, and piping.
• Experience supervising, leading, or coordinating a field service or trades team.
• Experience tracking inventory, purchasing parts, or managing stock in service, distribution, or contracting.
• Strong interpersonal and communication skills with technicians, customers, and vendors.
• Organized and detail-oriented with ability to manage competing priorities in a fast-moving service environment.
• Familiarity with scheduling, dispatch, and inventory software and with basic spreadsheet work.
• Valid driver's license and clean driving record.

Responsibilities

• Direct daily operations for the service technician team, including start-of-day assignments and end-of-day close-out.
• Schedule and dispatch repair, maintenance, and installation jobs, balancing emergency calls against planned work.
• Serve as the escalation point for technical troubleshooting on boilers, burners, and water heaters, supporting technicians by phone or on site as needed.
• Coach and develop technicians on diagnostic technique, workmanship standards, and customer interaction.
• Coordinate with customers and office staff on job status, timelines, and follow-up work.
• Enforce safety practices and code compliance across all field work.
• Own the parts and equipment inventory end to end, from stocking levels to what goes on the truck each morning.
• Procure material and equipment for immediate jobs as well as shelf stock, working with suppliers on pricing, availability, and lead times.
• Order replacement parts and equipment and track open orders through to receipt.
• Stage and prepare material and equipment for field technicians ahead of scheduled jobs.
• Conduct regular physical inventory counts and reconcile against system records.
• Prevent stock shortages on high-turn items while reducing waste, obsolescence, and overstock.
• Maintain an organized, well-labeled warehouse and shop area.

Skills

Hydronic & steam systems

Field service supervision

Inventory tracking & purchasing

Interpersonal communication

Organized, detail-oriented

Scheduling, dispatch, software

Valid driver's license

Education

NJ Boiler Operator license (Black Seal)

HVACR license

Job description

D2B Groups seeks a hands-on Service and Inventory Manager to bridge field operations and warehouse logistics for heating systems. You will dispatch technicians, guide diagnoses over the phone, pull parts, and place supplier orders so stock never runs thin.

You will supervise the service team, own inventory end-to-end, control scheduling and procurement, and drive on-time response, first-visit completion, and accurate stock levels across our New Jersey service footprint.