Field Service Install Technician II

Builders FirstSource; Fayetteville (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Builders FirstSource in Fayetteville, AR seeks a Customer Service/Field Service Rep to inspect, repair, and advise on building products at customer sites. You will evaluate issues, recommend repairs, and ensure safety and quality standards are met.

The role requires a high school diploma or GED, 2 years of customer or field service experience, and strong communication skills; proficiency with Office and ERP is a plus, and a valid driver’s license is required.

Qualifications

• High school diploma or GED required; two years of customer service/field service experience preferred.
• Completion of Truss Technician Training I and II is preferred.
• Proficiency with Microsoft Office and ERP systems is a plus.

Responsibilities

• Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
• Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• May provide training to less experienced Field Service Reps.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Skills

Communication

Attention to detail

Math basics

Driver's license

Customer service

Education

High School diploma or GED

Truss Technician Training I & II

Tools

Microsoft Office Suite

ERP system

Job description

Builders FirstSource in Fayetteville, AR seeks a Customer Service/Field Service Rep to inspect, repair, and advise on building products at customer sites. You will evaluate issues, recommend repairs, and ensure safety and quality standards are met.

The role requires a high school diploma or GED, 2 years of customer or field service experience, and strong communication skills; proficiency with Office and ERP is a plus, and a valid driver’s license is required.