Field Service Technician II – Onsite Troubleshooter

Builders FirstSource, Inc.; Pensacola (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Builders FirstSource, Inc. is looking for a Field Service Representative in Pensacola, Florida. This role involves addressing customer product issues on-site, ensuring prompt resolutions to maintain quality and reliability. The ideal candidate should have a high school diploma, at least two years of customer service experience, and strong knowledge of company products. Responsibilities include investigating product conditions, recommending repairs, and maintaining safety procedures. Competitive candidates will possess good communication skills and a valid driver's license.

Qualifications

• 2 years of customer service/field service experience, or equivalent education and experience.
• Knowledge of pricing, discount, and estimating guidelines.
• Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.

Responsibilities

• Investigate the condition of products based on customer concerns.
• Recommend replacement or repair of defective components.
• Negotiate and approve third-party repairs; inspect completed work.

Skills

Knowledge of company products

Strong attention to detail

Good communication and interpersonal skills

Proficiency in Microsoft Office Suite

Valid Driver’s License

Education

High school diploma or General Education Degree (GED)

Completion of Truss Technician Training I and II

Tools

ERP program

Job description

Builders FirstSource, Inc. is looking for a Field Service Representative in Pensacola, Florida. This role involves addressing customer product issues on-site, ensuring prompt resolutions to maintain quality and reliability. The ideal candidate should have a high school diploma, at least two years of customer service experience, and strong knowledge of company products. Responsibilities include investigating product conditions, recommending repairs, and maintaining safety procedures. Competitive candidates will possess good communication skills and a valid driver's license.