Field Service Install Coordinator

Mazak-Corporation; Suwanee (GA); In loco; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Mazak Corporation in Suwanee, GA is seeking a Field Service Install Coordinator to organize and oversee all aspects of new machine installations and large relocations. You will coordinate with customers, freight companies, technicians and other stakeholders to ensure on-time, safe, and high-quality service delivery.

The role requires strong project management, excellent communication, and the ability to multitask in a fast-paced environment.

Competenze

• Experience coordinating machine installations or large relocations.
• Strong communication with customers and stakeholders.
• Ability to multitask and stay organized.

Mansioni

• Coordinate all aspects of new machine installations and relocations.
• Coordinate large machine relocations in the Suwanee, GA area.
• Communicate with customers, freight companies, rigger, service team leader & applications.
• Review machine acknowledgements and prepare preinstall checklists and documents.
• Maintain high customer satisfaction and adhere to service metrics and guidelines.
• Ensure availability of specialty tools, lifting equipment, and personnel when technicians arrive on site.

Conoscenze

Project Management

Customer relations

Multitasking

Communication skills

Formazione

Two-year technical degree or equivalent

Descrizione del lavoro

Mazak Corporation is looking for a Field Service Install Coordinator to join the Service team. The Field Service Install Coordinator will have the responsibility to coordinate all aspects of new machine installations and large machine relocations in the Suwanee, GA area. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

• Proactively attains a safe and healthy work environment for all employees.
• Reviews each machine acknowledgement, identifies open ER’s, accessories, and expedites as required
• Research’s power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents
• Organizes customer pre- installation meeting and ensures resulting action list is completed by all stakeholders
• Distributes preinstall checklist and obtains customer confirmation & sign back.
• Tracks machine & option completion and any department 9 deliverables
• Coordinates with KY Traffic, customer, freight company, rigger, service team leader & applications
• The ability to maintain a high degree of customer satisfaction and adhere to our service management principles.
• Utilizes excellent call center / customer relationship skillset.
• Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site
• In some regions this position may be combined with other roles such as Technology Center facilities administrator

Education/Certification:

• 2 Year Technical Degree or equivalent experience is a plus

Skills:

• Project Management / high activity scheduling experience
• Customer relations experience
• Ability to multitask
• Excellent communication skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.