Field Service Engineer – Wide-Format Print Systems

S-One Holdings Corporation; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

S-One Holdings Corporation is seeking a highly technical Field Service Engineer to install, maintain, and repair wide-format printers across the U.S., including EFI, Canon M-Series, HP Latex, and Epson SureColor.

The role requires substantial travel, independent problem solving, and a commitment to customer satisfaction. You will conduct pre-installation scoping, diagnostics, and on-site training.

Priority locations include Chicago, IL and Dallas, TX, with opportunities for travel to other sites.

Qualifications

• Background in solvent, latex, or UV printing or service.
• Proven knowledge of wide-format RIP software.
• Strong technical independence and problem-solving ability.
• Excellent customer service and professional demeanor.
• Willingness to travel across the U.S.
• Maintain relevant certifications.

Responsibilities

• Install, maintain, and repair print production equipment.
• Conduct pre-installation scoping and facility meetings.
• Troubleshoot and document service issues at customer sites.
• Provide training and demonstrations to customers.
• Analyze helpdesk tickets and suggest system improvements.
• Coordinate logistics for equipment and parts delivery.
• Maintain records of tickets, billing, warranties, and expenses.
• Pursue ongoing certifications and training.

Skills

Technical expertise

Independent work

Customer service

Travel readiness

Tools

ONYX

Flexi

Print Factory

RasterLink

Epson Edge

Job description

Company Description

About S-One: S-One Holdings Corporation provides innovative product research, development, manufacturing, and distribution to digital imaging, design, and print professionals worldwide since 1994. Our subsidiaries include BMG, DIGIPRINT SUPPLIES, LexJet, and S-OneLP. Through our subsidiary companies, S-One is the exclusive licensee for HP Large Format Printing Materials, KODAK Wide-Format Inkjet Media, and KODAK PROFESSIONAL Wide-Format Inkjet Media.

Role Description

Are you a highly technical and independent Field Service Engineer with a passion for print technology? We are seeking a Wide-Format Printer Installation Technician to join our team, responsible for installing, maintaining, and repairing a wide range of print production equipment across the U.S.

This role is crucial for ensuring customer satisfaction and requires significant travel, continuous learning, and a commitment to delivering safe and professional service.

Our priority locations for this role are Chicago, IL, and/or Dallas, TX.

Primary Equipment Supported

EFI, Canon M-Series, HP Latex, and Epson SureColor printers.

Qualifications

• Mandatory Background: A strong background in solvent, Latex, or UV printing or service is a must.
• RIP Software Knowledge: Proven, vital knowledge of Wide Format RIP software such as ONYX, Flexi, Print Factory, Rasterlink, or Epson Edge.
• Technical Expertise: A high degree of technical expertise and the ability to work independently to solve complex problems.
• Customer Focus: Excellent customer service skills with a professional demeanor and commitment to customer satisfaction.
• Travel: Willingness and ability to travel significantly across the U.S.
• Certifications: The ability to maintain relevant certifications, ensuring proficiency with supported platforms and technologies.

Key Responsibilities

• Installation & Maintenance: Install, maintain, and repair print production equipment, ensuring optimal performance and customer satisfaction.
• Pre-Installation Scoping: Conduct pre-installation scoping and facility meetings with customers and contractors to ensure proper utility modifications for equipment installation.
• Troubleshooting & Repair: Diagnose, repair, and document service issues with machinery at customer sites, providing timely and efficient solutions.
• Customer Training & Demonstration: Familiarize customers with the installed equipment, providing demonstrations and training to ensure proper usage.
• Customer Support: Analyze helpdesk tickets, troubleshoot issues, recommend system improvements, and identify ways to enhance customer satisfaction.
• Logistics Coordination: Assist in coordinating equipment and parts delivery logistics, ensuring timely setup and operations.
• Documentation: Maintain accurate and detailed records, including service tickets, billing records, warranty information, and expense reports.
• Continuous Learning: Obtain and maintain necessary certifications and stay updated on industry advancements through training, trade shows, and professional publications.