Digital Printing Applications & Field Service Engineer

W3Global

Katy (TX)

On-site

USD 90,000 - 120,000

Full time

48 hours ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

W3Global is seeking a highly skilled Digital Printing Applications & Field Service Engineer to join our growing industrial digital printing division. This role focuses on applying digital printing technologies, configuring systems, and delivering on-site and remote support across North America.

You will train customers, optimize print processes, and help select the right platform for each application, with extensive travel including international assignments.

Qualifications

Experience with digital printing technologies and industrial inkjet systems.
Willingness to travel internationally and domestically.
Strong trouble-shooting skills and ability to train customers.

Responsibilities

Print customer samples and evaluate feasibility.
Set machine parameters for various products and applications.
Assess print quality, adhesion, coverage, curing, and production feasibility.
Develop print settings and processes for new applications.
Assist with pretreatment, primers and ink-delivery considerations.
Document successful applications for demonstrations and installations.
Install and commission equipment at customer sites.
Provide on-site and remote engineering support.

Skills

Industrial printing knowledge

Travel readiness

Technical problem solving

Tools

Adobe Illustrator

Photoshop

RIP software

Digital prepress

Job description

Job Description

The company is now launching a new industrial digital printing equipment division and are seeking a technically strong individual to become our primary Digital Printing Applications & Field Service Engineer.

Job Description

This is not simply an equipment installation position.

The person selected will become the company's internal digital printing expert and will play a major role in building the technical foundation of this new division.

The Opportunity

They are introducing several new industrial digital printing technologies, including:

Rotary UV digital printing systems
High-throw UV flatbed digital printing systems
High-speed single-pass UV digital printing systems
The person hired will receive extensive hands-on factory training and will become responsible for supporting these technologies throughout North America.
Initial training is expected to include approximately two weeks of factory training in China covering our rotary and high-throw digital printing platforms.
Additional international training may be required as new technologies are introduced.
Company will cover approved business travel expenses associated with required factory training.

What You Will Do Digital Printing Applications

A major part of this position involves determining whether customer products can be successfully digitally printed.

Responsibilities

Print customer samples submitted to company for evaluation.
Determine appropriate machine settings for different products and applications.
Evaluate print quality, adhesion, coverage, curing, and production feasibility.
Develop print settings and processes for new applications.
Work with pretreatment, primers, white ink, varnish, and other digital printing variables.
Help determine which of company's digital printing platform is appropriate for a customer's application.
Document successful applications so they can be repeated during demonstrations and installations.

Equipment Installation & Commissioning

You Will Travel To Customer Facilities To

Install industrial digital printing equipment.
Perform machine setup and commissioning.
Level, calibrate, test, and configure equipment.
Verify proper machine operation.
Perform print testing before customer acceptance.
Troubleshoot mechanical, electrical, software, ink-delivery, curing, and print-quality issues.
Complete installation documentation.

Customer Training

Following installation, you will train customer personnel on:
Equipment operation
Startup and shutdown procedures
Print preparation
Print settings
Routine maintenance
Printhead maintenance
Ink-system maintenance
Troubleshooting
UV curing
Pretreatment and adhesion
Proper cleaning procedures

You should be comfortable explaining technical concepts clearly to operators, engineers, maintenance personnel, and management.

Field Service & Technical Support

You will provide both on-site and remote technical support.

Responsibilities May Include

Diagnosing equipment problems.
Remote troubleshooting by phone or video.
On-site equipment repair.
Mechanical adjustments.
Electrical troubleshooting.
Software troubleshooting.
Printhead troubleshooting.
Ink-delivery system troubleshooting.
Preventative maintenance.
Replacement of machine components.
Working directly with overseas equipment manufacturers on advanced technical issues.

Candidates must be willing and able to travel internationally.

A valid passport or the ability to obtain one is required.

Preferred Background

Experience with Adobe Illustrator, Photoshop, RIP software, or digital prepress is a plus.
Experience with Toshiba, Ricoh, Epson, Kyocera, or similar industrial inkjet technology is also a plus.

Ideal Candidates May Come From Backgrounds Involving

Industrial digital printing
UV inkjet printing
Wide-format printing
Industrial automation
CNC equipment
Robotics
Packaging machinery
Decorating equipment
Printing equipment
Industrial field service
Manufacturing equipment
Electro-mechanical equipment
Most importantly, we are looking for someone who wants to become the expert, not simply complete assigned service calls.