FIELD SERVICE ENGINEER

Sone Systems Inc.; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Sone Systems Inc. is seeking a skilled technician for a fully remote position with a focus on installation and maintenance of print production equipment. The role requires excellent customer service, strong knowledge of RIP software, and a willingness to travel significantly across the U.S. Responsibilities include troubleshooting issues, conducting customer training, and maintaining documentation. The priority locations are Chicago, IL, and/or Dallas, TX. Suitable candidates should have a solid background in solvent, Latex, or UV printing.

Qualifications

• Strong background in solvent, Latex, or UV printing or service is a must.
• Proven knowledge of Wide Format RIP software is essential.
• Excellent customer service skills with a professional demeanor.

Responsibilities

• Install, maintain, and repair print production equipment.
• Conduct pre-installation scoping and facility meetings.
• Diagnose, repair, and document service issues with machinery.
• Provide training and demonstrations for customers.
• Analyze helpdesk tickets and recommend system improvements.
• Assist in coordinating equipment and parts delivery logistics.

Skills

Customer service skills

Technical expertise

Knowledge of RIP software

Solvent, Latex, or UV printing

Tools

ONYX

Flexi

Print Factory

Rasterlink

Epson Edge

Job description

## Job DetailsFully RemoteFull Time## DescriptionThis role is crucial for ensuring customer satisfaction and requires significant travel, continuous learning, and a commitment to delivering safe and professional service.***Our priority locations for this role are Chicago, IL, and/or Dallas, TX.*****Key Responsibilities:*** **Installation & Maintenance:** Install, maintain, and repair print production equipment, ensuring optimal performance and customer satisfaction.* **Pre-Installation Scoping:** Conduct pre-installation scoping and facility meetings with customers and contractors to ensure proper utility modifications for equipment installation.* **Troubleshooting & Repair:** Diagnose, repair, and document service issues with machinery at customer sites, providing timely and efficient solutions.* **Customer Training & Demonstration:** Familiarize customers with the installed equipment, providing demonstrations and training to ensure proper usage.* **Customer Support:** Analyze helpdesk tickets, troubleshoot issues, recommend system improvements, and identify ways to enhance customer satisfaction.* **Logistics Coordination:** Assist in coordinating equipment and parts delivery logistics, ensuring timely setup and operations.* **Documentation:** Maintain accurate and detailed records, including service tickets, billing records, warranty information, and expense reports.* **Continuous Learning:** Obtain and maintain necessary certifications and stay updated on industry advancements through training, trade shows, and professional publications.## Qualifications* **Mandatory Background:** A strong background in **solvent, Latex, or UV printing or service** is a must.* **RIP Software Knowledge:** Proven, vital knowledge of Wide Format **RIP software** such as **ONYX, Flexi, Print Factory, Rasterlink, or Epson Edge**.* **Technical Expertise:** A high degree of technical expertise and the ability to work independently to solve complex problems.* **Customer Focus:** Excellent **customer service** skills with a professional demeanor and commitment to customer satisfaction.* **Travel:** Willingness and ability to travel significantly across the U.S.* **Certifications:** The ability to maintain relevant certifications, ensuring proficiency with supported platforms and technologies.